Job Expired

company-logo

Senior Customer Service Officer - Accounts I

Dashen Bank

job-description-icon

Business

Business Administration

Mizan Teferi

4 years

1 Position

2023-10-16

to

2023-10-23

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

Share

Job Description

Job Description

Senior Customer Service Officer - Accounts I for Mizan Aman Town

DB/ Vacancy- 0230/23

Job Summary

  • The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

  • Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience

  •  At least four (4) years of banking experience

Behavioral Competency

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers).

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Excellent command of Microsoft Excel and good command of Microsoft Visio.

How to Apply

1. Interested and qualified applicants should apply through this LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

4. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply

Fields Of Study

Accounting

Business Administration

Management

Economics

Related Jobs

21 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

26 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

26 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

about 3 hours left

Kagool

SAP MM Consultant

Consultant

time-icon

Full Time

3 yrs

2 Positions


Experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments.  Required Skills: - Thorough understanding of MM Organisation structure and MM Organizational elements like Plant, Storage location, Purchasing Organization etc.  - Proficiency in MM related master data viz. Material Master, Vendor Master, Source lists, Info records and Quota Arrangements.  - Detailed Understanding of Purchase Requisition, Suppliers and Materials, Source Lists, Purchase Orders and Approvals, Pricing, Account determination, Batch Management, External Service Management, Subcontracting, Inventory Management, Vendor Invoicing & Verification, Physical Inventory, Consumption-Based Planning, Integration with P2P/Sourcing Systems.  - Experience with SAP Activate Methodology. 

Addis Ababa

about 3 hours left

Dire Steel Plc

Executive Manager's Assistant

Assistant

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Provide administrative and operational support to the Executive Manager. - Coordinate meetings, communications, and reports. - Assist in planning and project follow-ups.

Addis Ababa

about 3 hours left

Frontieri Consult

Business Development Manager

Business Development Expert

time-icon

Full Time

7 yrs

1 Position


Master’s degree in Business Administration, Economics, Marketing, Development Studies, or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and execute a long-term business development strategy to drive market leadership and revenue growth - Build strong relationships with key stakeholders, including governments, NGOs, and private-sector organizations - Lead high-quality proposal development, ensuring a strong success rate in securing competitive bids

Addis Ababa