Monitoring and Evaluation Officer - Health Service Quality and Innovation (Retainer) at UNOPS

UNOPS Ethiopia 

Position: Monitoring and Evaluation Officer - Health Service Quality and Innovation (Retainer)

Deadline: October, 15/2023

Project Background

UNOPS has signed a project agreement with the Ministry of Health to strengthen the Capacity of the Ministry for the Realization of Health Sector Transformation Plan (HSTP-II) on selected priorities. This project will be implemented in Addis Ababa, Ethiopia and the overall objective/purpose is to contribute towards the realization of selected strategic priorities of the Health Sector Transformation Plan (HSTP-II) which is more on project management focusing on institutional capacity building, technical assistance etc. UNOPS is selected to manage and implement the project by creating a project management unit (PMU).

This unit will be formed by a group of experts and specialists in the relevant matters that will be in charge of delivering the outputs.

The Monitoring and Evaluation Officer will report to the UNOPS Project Manager and will be working day-to-day in close and collaboration with the client institution, particularly the Innovation HQI Lead Executive Office. The PM will also gather feedback from the client to manage and assess the deliverables.

Strategic Initiative:

• Enhance the provision of equitable and quality comprehensive health services

• Enhance Informed Decision Making and Innovation

 Scope of Work/ Objective

The Monitoring and Evaluation Officer supports the formulation of national healthcare quality policy and strategy monitoring and evaluation framework and its implementation at all levels. Monitor and evaluate quality improvement intervention and create a data management and learning system within the health service quality directorate for quality-related evidence.

Functional Responsibility

• Support the development of M&E framework and plan for quality of care and provide technical support for its implementation based on the National Healthcare Quality strategy and other initiatives

• Liaise and engage with stakeholders in monitoring and evaluation of quality of care by supporting the establishment of a national M&E task force under the national technical quality of care technical working group

• Map indicators from currently available and reportable indicators with respective data sources that will be used to track the quality of care in the learning health facilities

• Regularly compile and analyze data from DHIS2 and non-routine data sources to track progress in the implementation of routine programmatic activities of health service quality teams based on periodic work

• Develop & regularly update dashboards based on selected quality of care key indicators from DHIS2 (HMIS & KPI) and display for wider access

• Regularly track and share routine performance of learning health facilities based on selected quality of care measures extracted from DHIS2 to identify gaps in the implementation and inform decision-making for improvement

• Support the documentation and dissemination of best practices in different initiatives of the Health service quality of care from learning sites and beyond

• Capacity building of staff on health information system management, data quality assurance, data analysis, and information use

• Support learnings and provide feedback to Regional Health Bureaus (RHBs) and learning health facilities on data quality gaps on selected quality measures from DHIS2 to help improve data quality

• Support the implementation of data quality verification in selected quality measures as part of the integrated supportive supervision

• Closely work with the Planning, Monitoring and Evaluation Directorate and Ethiopian Public Health Institute in the selection of quality of care indicators for data Quality Audit (DQA) to identify gaps in data quality and design of interventions for improved data quality

• Triangulate quality measures with multiple data sources for improved data quality

• Support efforts to make monitoring and evaluation an integral part of health service quality directorate in particular work plans including additional new quality improvement initiatives

• Perform other related assignments within the scope of the role

Expected Deliverables

• Revised and updated national M&E framework for quality of care

• Regular monthly data compilation, analysis and report generation to track the progress of the quality of care programs based on the quality of care measures

• Quarterly feedback to RHBs and learning districts on reporting progress, data quality and Quality of care performance

• Improved capacity of staff on quality directorate on health information system management, data quality assurance, data analysis, and information use

• Triangulated quality measures with multiple data sources such as MNH QoC common core measures with DHIS & MPDSR System at least on a quarterly basis

• The above deliverables are only indicative and are subject to change within the scope of the role.

Job requirements

Education

• A first University Degree (Bachelor’s Degree or equivalent) in Statistics or related fields is required. OR

• Advanced university degree (Master’s Degree or equivalent) in health-related fields is desirable.

Experience

• A minimum of two (2) years of proven experience of work directly related to the Monitoring and Evaluation of health and health-related programs at national, regional and lower levels is required.

• Two (2) years of experience with Ethiopian health information and DHIS2 systems is required

• Knowledge of Excel, Access, SPSS, or other statistical software is an added advantage

• Experience in quality of care monitoring and evaluation including measurement in best practice documentation is desirable

• Experience in guideline development, strategy design, tool and implementation guidance development is an advantage

• A proven understanding of data analysis, interpretation and dissemination of results is an asset

• Experience working with the Federal Ministry of Health, Agencies under the Ministry of Health is desirable

• Experience working with Development Partners in a health system is an added advantage

Language

• Fluency in spoken, written and reading English is required.

• Knowledge of another UN official language is an asset.

Competencies 

• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion

•  Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as a positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

• Open to change and flexible in a fast-paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type: Local Individual Contractor Agreement (LICA)

Contract level: LICA-8 (ICS8)

Contract duration: One year, with the possibility of extension.

For more details about the ICA contractual modality, please follow this link:

This is a local position and hence is open to Ethiopian nationals only.

Additional Information

•  Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

• Qualified women and candidates from groups that are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

How to Apply

Register using this LINK