Position: IT Operations Assistant

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

TERMS AND CONDITIONS

Job Title: IT Operations Assistant

Contract Type/Grade: Fixed Term, G5

Contract Duration: 1 year (initial)

Unit/Division: Information Technology

Duty Station: Dollo Ado Sub Office, Ethiopia

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

This role will deliver high-quality technical support, and system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the technical supervision of the Area Office IT Operations Associate and overall supervision of the Head of Sub-Office, the incumbent will:

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.

• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.

• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.

• Respond to a variety of queries about technology and systems in order to assist WFP staff in delivering their services.

• With the support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

• Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.

• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.

• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Perform any other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate or degree in Computer Engineering, Computer Science, or Information Technology is desirable.

Experience: At least 5 years of responsible work experience in the implementation and maintenance of computer information systems. Training and experience in Microsoft Windows Server Operating System Platform; Cisco Certified (CCNA). Trained and Certified in Wireless Network infrastructure. 

Language: Fluency in oral and written communication in English and knowledge of the local language.

Knowledge & Skills:

• Has experience resolving more complex technical issues. 

• Has worked with the head of units in defining requirements for functional areas. 

• Has experience with the application of client services standards to resolve or escalate clients’ service problems. 

• Proven knowledge and ability to effectively use basic software packages and commonly used office equipment. 

• Uses tact and courtesy to give and receive information to a wide range of individuals.

• Ability to identify data discrepancies and rectify problems requiring attention.

• Knowledge of IT service desk tools and operational procedures.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

How to apply:

• Register using the following link CLICK HERE