SPECIAL VACANCY ANNOUNCEMENT

Open to Internal and External Candidates

Vacancy No.:

IOM-SVN/0104/23

Position Title:

Senior Information management and communication technology Assistant

Position Grade:

G-6

Duty Station:

Addis Ababa, Ethiopia

Type of Appointment:

SST, Six months with possibility of extension (Subject to funding availability)

Estimated Start Date:

As soon as possible

Closing Date: 

04 October 2023

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting huma0ne and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

 IOM is committed to a diverse and inclusive environment. Internal & External candidates are eligible to apply to this vacancy.

Background

Under the programmatic/additional supervision of the Family Assistance Program (FAP) National Officer, and the direct supervision of the FAP ICMT Officer the successful candidate will be based in Ethiopia duty station and will be accountable and responsible for the day-to-day Information Management and Communication Technology monitoring, training and problem solving for the German family reunification, resettlement, and evacuation caseloads.

 Responsibilities and Accountabilities:

1. Responsible for internal coordination of all IT/IS related activities in support of the Family Assistance Program to be established in All FAP offices.

2. Ensure that all IT/IS related requests are addressed in a timely and accurate manner, while efficiently allocating resources and support where required.

3. Provide support to the IOM FAP networking in planning for necessary systems upgrades and IT infrastructure changes compliant with IOM ICT Standards and the IT requirements of the donor, and in close coordination with ITCSC/ITU Manila; install systems, network components and software; suggest best technical solutions to achieve required standards while taking into consideration local technical constraints.

4. Assist in the planning, configuring, installing, and troubleshooting network infrastructure including routers, WAN optimizers, firewalls, gateways, access points, vLANs, etc.

5. Data and information processing and analysis regarding the production of statistics/reports/publishing materials related to the FAP Global.

6. Support in the administration/management/customization of FAP ICT services/solutions (Microsoft Power BI, App, Microsoft 365 Solutions “Dynamics 365, Office 365, Teams …”, LAN, WAN, Messaging, Internet connectivity, etc.), to prevent and minimize downtime or service interruptions. Perform daily monitoring and adequate completion of backups & Documentation.

7. Ensure the implementation of IOM ITC Standards, policies, and guidelines, with regards to implementation of network systems, IT security, software licensing, telecoms and ITC procurement in support of the IOM FAP network.

8. Developing IT/IS user manuals and training programs for the systems and technology in place.

9. Develop and implement, when necessary, ICT training, to include training on the IOM software platform and set-up requirements, to all IOM FAP end users to ensure productive use of system, IT, and telecommunications resources.

10. Maintain the office's ICT inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of related IT networks.

11. Act as a support technician to resolve technical and software problems encountered by the staff Across all FAP offices.

12. Creation of reports, statistical tables, analysis of data, graphics, and publishing of information about IOM activities in a simple, readable and attractive format.

13. Liaise with ICT service providers, FPU, and vendors for the adequate and timely provision of supplies and services.

14. Seek quotes and carry out purchases of IT equipment as required by the project and by upgrading requests by FAP IMCT Unit and FAP Management Team.

15. Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service.

16. Report and take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.

17. Perform any other duties as may be assigned

Job Requirements

Required Qualifications and Experience

Educational Qualification

 Bachelor’s Degree or higher University Degree preferably in Computer Science, Science, or a related field from an accredited academic institution, with four years of relevant professional experience or Completed High School degree from accredited academic institution with six years relevant professional experience.

 Experience

• A minimum 3-year professional experience in networking, Software support & Cluster environments (LAN/WAN) and remote network/desktop support.

• A Microsoft Dynamics CRM Application and/or Microsoft Dynamics CRM Customization and Configuration Certification is an asset.

• A Microsoft technical Certification (MCSA, MCSE, MCDBA) or an IT Project Management certification would be a distinct advantage.

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Publisher.

• Previous work experience in international organizations and service industry companies would be an advantage.

 Skills

• Ability to work under minimum supervision.

• Problem solving, Teamwork, and communication skills.

Languages

English /Arabic/Amharic

Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies

•  Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to Apply

Submit your application letter enclosed with updated CV to DL_ETH_IOMEthiopiaHR@iom.int,

NOTE: by putting the vacancy number and job title on the subject line.

For external applicants: you are required to apply via Ethiojobs.net. Any application which does not fulfill the below listed documents will not be considered.

•  Motivation/Application letter indicating the short vacancy number and position title as mentioned in the short vacancy notice.

• CV (written in English) with three professional referees and their contacts (both email and telephone)

• Copies of all Academic Certificates from an Accredited University

Only shortlisted candidates will be contacted.

We strongly encourage qualified female applicants to apply!