ZERGAW ISP is an Internet and Cloud Service Provider that is established in 2019 with its headquarter located in Addis Ababa, Ethiopia. We envision digitally empowering Ethiopian enterprises and individuals by providing quality and affordable ICT services that includes Broadband Internet, Cloud Servers, and Software as a Service (SaaS). Please follow our LinkedIn channel here to learn more about our company and receive similar offers.  

Responsibilities of the Business Support Officer 

The Business Support Officer is responsible for a variety of operational tasks related to human resources, business development, and audit and inspections. These tasks include:

• Recruitment and selection: Manage the recruitment and selection process, including sourcing candidates, conducting interviews, and making hiring recommendations.

• Onboarding and training: Onboard new employees and provide them with orientation and training.

• Compliance: Implement and maintain a compliance system.

• Employee records: Update employee records in the ERP system.

• Employment contracts and letters: Prepare employment contracts and letters.

• ID and pension numbers: Facilitate the issuance of employee ID and pension numbers for permanent employees.

• Performance reviews: Conduct performance reviews and provide feedback to employees on their work.

• Policies and procedures: Develop and implement HR policies and procedures.

• Employee disputes: Mediate employee disputes and help to resolve conflicts between employees.

• Labor relations: Stay up-to-date on employment laws and regulations.

• Training and development: Provide training and development opportunities for employees.

• Employee relations: Manage employee relations and create a positive and productive work environment.

• Exit interviews: Conduct exit interviews to gather feedback from departing employees and identify areas for improvement.

• Metrics and trends: Track employee metrics and trends to monitor the company's workforce and identify areas where it can improve.

• Best practices: Identify and implement HR best practices.

• Payroll: Preparing Payroll and bank Statements.

• Audit and inspection: Supporting audit and inspection tasks, such as gathering evidence and preparing reports.

• Business support: Supporting business development activities, such as identifying new business opportunities and developing marketing materials.

• Perform any other tasks as requested by the company. 

Requirements

• A bachelor's degree in Management, Business Management, Human Resource Management, or related fields. 

• At least one year of experience in human resource, business support or related areas. 

• Excellent written and verbal communication skills in Amharic and English.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

• Willingness to learn ZERGAW's ERP software.

• Passion for technology and learning new things.

How to apply:

• Interested applicants are required to complete this online form by September 20, 2023. We parallelly conduct interviews for earlier applicants.

• The data collected will exclusively be used for employment purposes and will be kept confidential. Thank you in advance for your interest and for taking the time to complete the form.

• Register using the following link CLICK HERE