Job Expired

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Customer Support Engineer

WebSprix IT Solutions PLC

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ICT

Computer Science and Information Technology

Addis Ababa

0 years

1 Position

2023-09-14

to

2023-09-21

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Computer Engineering

Electrical Engineering

Full Time

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Job Description

1.   Duties and Responsibilities

  • Research and identify solutions to software and hardware issues

  • Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Maintain jovial relationships with clients

  • Attend conferences and Seminars to network and keep up to date with the latest   developments in the sector;

  • Generating new ideas to diversify our products and services portfolio;

  • Source and develop client relationships and referrals;

  • Assist in marketing Products and Services as a Sales technical engineer;

  • Undertake such other duties as required from time to time.

Reported for፡ Service Director    

Job Requirements

  • BSC in Electrical and Computer Engineering (Communication Stream)

  • Fresh graduate (0 Years of experience).

  • Female applicant is advantageous.

Required core competency:

  • Properly using management software and remote support tools

  • Understanding of how CRM systems work

  • Excellent communication and problem-solving skills

  • Patience when handling tough cases

  • Customer focus and adaptability to different personality types

  • Ability to multitask, set priorities and manage time effectively.

How to Apply

Interested and qualified applicant can apply through: jobs@websprix.com

Note: Use " Customer Support Engineer  " as the subject line of your email !

Fields Of Study

Computer Engineering

Electrical Engineering

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