Job Expired
AlephTav Consultancy and Trading Plc
ICT
Computer Science and Information Technology
Addis Ababa
1 years - 2 years
1 Position
2023-09-05
to
2023-09-17
Information Technology
Computer sciences
Full Time
Share
Job Description
1. Provide Technical Support:
· Provide first-line support to customers experiencing issues with the software, applications, and platforms.
· Troubleshoot and resolve technical issues related to software functionality, system configuration, and network connectivity.
· Assist customers with the installation, configuration, and updating of software.
2. Maintain Knowledge Base:
· Maintain and update the knowledge base with solutions to common problems, how-to guides, and frequently asked questions.
· Assist with the creation and updating of user manuals and technical documentation.
3. Collaborate with Development Team:
· Collaborate with the development team to identify and report software bugs and request enhancements.
· Assist with the testing of new software releases and updates.
4. Monitor and Report Issues:
· Monitor customer support channels (e.g., email, phone, chat) and respond to inquiries in a timely and professional manner.
· Prepare and present regular reports on support activities, recurring issues, and customer feedback.
· Experience with help desk software (e.g., Zendesk, Jira Service Desk).
· Knowledge of database systems (e.g., MySQL, PostgreSQL, MongoDB).
· Familiarity with cloud computing services (e.g., AWS, Google Cloud, Microsoft Azure).
· Associate or bachelor’s degree in information technology, Computer Science, or a related field.
· 1-2 years of experience in software technical support or a related field.
· Strong knowledge of computer software, operating systems, and networking.
· Familiarity with Windows and/or macOS operating systems.
· Basic knowledge of programming languages (e.g., Python, JavaScript, Java).
· Excellent problem-solving skills and attention to detail.
· Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
· Please apply through this LINK
N.B: Signup and build your personal profile into Alephtav career portal.
· Each Attachment should not exceed 1MB
· Female applicants are highly encouraged.
· If you face difficulties while applying please contact us through carrer@alephtavconsult.com
Fields Of Study
Information Technology
Computer sciences
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