Job Expired

company-logo

Recruit Professional -Contact Center

Dashen Bank

job-description-icon

Business

Business Administration

Mekelle

0 years

1 Position

2023-08-31

to

2023-09-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Information System

Business Administration

Marketing Management

Management

Information Technology

Computer sciences

Economics

Full Time

Share

Job Description

Recruit Professional -Contact Center -  Tigrigna

Place of work- Addis Ababa

DB/Vacancy-0195/23

Job Summary

  • The Recruit Professional - Contact Centre is responsible for assisting in providing support on receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirements

Academic & Professional Qualification

  • Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.

  • BSc. Degree in Computer Science, IT, Information Systems

  • Fluency in Tigrigna language (speaking and writing) is required

Experience

·         Zero (0) year of experience

Behavioral Competency

·         Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·         Creativity and innovation skill

·         Action oriented

·         Quality focus and attention to detail

·         Professionalism and integrity in line with Dashen Bank Values

·         Good oral and written communication skills

·         Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skill (internal & external)

·         Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

·         Knowledge of customer relationship and service quality management.

·         Good understanding of customer care service standards or benchmarks.

·         Knowledge of Banking product and services   

·         Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.

·         Knowledge of customer relationship and service quality management.

·         Knowledge and experience in modern sales and marketing practices in financial services industry.

·         Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.

Project management skills.  

How to Apply

1. Interested and qualified applicants should apply through CLICK HERE

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to THIS LINK and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply

Fields Of Study

Information System

Business Administration

Marketing Management

Management

Information Technology

Computer sciences

Economics

Related Jobs

21 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

26 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

26 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

about 3 hours left

Ethio jobs

Operations Coordinator – Oil Seeds & Pulses Sector

Operation Coordinator

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Business Administration, Supply Chain Management, Logistics or in a related field of study with relevant work experience Duties and Responsibilities: - Oversee the day-to-day operations of the Oil Seeds & Pulses sector, ensuring efficiency in procurement, logistics, and export processes. - Coordinate with suppliers, transporters, and regulatory bodies to facilitate smooth import/export transactions. - Monitor and optimize inventory levels to balance supply and demand efficiently.

Addis Ababa

about 3 hours left

New Flower General Trading

Operations Manager – Trading & Services

Operation Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Logistics & Supply Chain Management, International Trade, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Plan, direct, and coordinate operational activities across trading and service departments. - Develop and implement standard operating procedures to improve efficiency and reduce costs. - Monitor supply chain and logistics performance, ensuring timely delivery and inventory control.

Addis Ababa

about 3 hours left

Ethio jobs

Import and Export Manager (Stellar Solutions PLC)

Import & Export Officer

time-icon

Full Time

7 - 10 yrs

1 Position


Master's or Bachelor’s Degree in International Trade, Business Administration, Finance, Supply Chain or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement import and export strategies that support the company’s growth objectives, with particular focus on the coffee, oilseeds, and pulses markets. - Work closely with the finance team to manage Letters of Credit (LCs), foreign exchange, international payments, and trade finance instruments. 

---