General Duties and Responsibilities:       

• Coordinate and manage the overall banking operation activities in the branch.

• Participate in the Preparation of the Branch’s budget and track its implementation,

• Ensure effective and proper utilization of resources;

• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);

• Coach and mentor employees within the branch towards effective career development,

• Set goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.

• Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,

• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.

• Plan and manage the sales and customer service activities of the activities of the branch.

• Sale of bank products, services and digital banking.

• Handle the customer request.

• Maintain relationship management with customers.

• Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.

• Promote new and existing bank’s products, services and digital banking to the customers and facilitate efficient and high quality service to customers.

• Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.

• Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.

• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.

• Ensure that good relationship maintained with developmental partner and high value customers.

• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards, policies and practices.

• Countersigns on document and transaction tickets and approve payments.

• Supervise the business activities in the branch.

• Work closely with the branch teams in annual plan development.

• Evaluate continuously the work of the Branch business team.

• Motivate the Branch Business team.

• Prepare and implement periodic job rotation plan for the Branch business team.

• Ensure that all Branch transactions are processed accurately and efficiently.

• Responsible for management and maintenance of all bank products, services and digital banking.

• Coordinate the marketing efforts of the branch.

• Evaluate periodically the marketing and sales plans.

• Follow–up and rectify discrepancy reported by internal auditors.

• Create conducive working environment for the customers and staff.

• Engage fully in the resource mobilization activities.

• Authorizes transactions.

• Ascertains that all transactions are authorized on same date as per the standard.

• Keep cash indemnity savings account passbook of the officer and updates the balance on the system monthly.

• Manage and approve transactions on inactive current accounts as required.

• Measure Branch Business staffs’ performance periodically.

• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments.

• Ensure all loan request of customers are properly and timely forwarded to the respective departments as per credit procedure.

• Prepare reminder to the customer or take action for those customers who write a cheque without Sufficient balance as per NBE directive and report to Branch Banking;

• Perform other duties assigned by appropriately instituted Supervisory Management

Job Requirements

• Education: MBA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields

• Experience: Minimum of 4/6 years banking experience. Experience in supervisory role is advantageous

• Qty: 3

Place of Work: Soyama Branch (Hawassa District)

How to Apply

• Posting Date 08/21/2023, 10:02 AM

• Apply Before  08/25/2023, 05:00 PM

Register using THIS LINK