Duties and Responsibilities 

• Handling customer and employee issues

• Overseeing operations, including maintenance, cleanliness and efficiency

• Ensuring that security and safety regulations are met

• Greets the VIP guests of the hotel. As directed by the Front Office Manager,

• Assists in VIP’s arrival and departure

• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

• Promotes and maintains good public relations.

• Motivates and maintains good staff relations.

• Answers guests inquires, handles complaints and attend to the needs of the guests. 

Job Requirements

Qualifications: 

• Graduate Bachelor Degree or Diploma in Hotel and Restaurant Management or other related fields

• Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.

• Work experience as a Duty Manager or similar management role

• Previous experience in the industry preferred

• Customer service experience

• Knowledge of cash management and bookkeeping procedures

• Team management skills

• Strong organizational skills

• Experience with facilities maintenance and/or security

• Strong problem-solving skills

• Availability to work in shifts including weekends

• BSc in Business Administration is a plus

How to Apply

Submit your via email: hr@bwppearladdis.com or in person at Best Western Plus Pearl Addis is a global brand hotel chain perfectly located with only 2 Kms distance from Bole International Airport and just a short walk distance from Bole Medhanialem Cathedral For further information please call on +251116890005

Only shortlisted candidates will be contacted.