•Have a customer service and technical support to end-users for hardware and software.

• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.

• Daily health check of network, meeting devices, printers and other office machines.

• Provide guidance and troubleshoot problems that is faced by end-users as per the SLA with 24/7 Availability.

• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.

• Train users on cyber security, information security, new devices and technologies.

• Install software on new or existing devices, in accordance with standard procedures.

• Assist in the set-up of new equipment and devices.

• Involve in a meeting support either out side of the office or inside the office.

Job Requirements

Education and Major requirements: 

BSc Degree in Computer Engineering, Computer Science

Language Skill:

 Amharic and English is mandatory 

Skills or Certificate Requirements:

 HCNA, HCNP,A+ or Related 

How to Apply

All Interested and qualified applicants can apply through CLICK HERE Applicants should mention the Position that they are applying for.

If you do not meet the necessary requirements i.e. Educational and Professional, or if you graduated in an unrelated field, please do not send your applications.

Thank you