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Commercial Credit, Customer Relationship Manager

Bank of Abyssinia

Addis Ababa

6 years - 8 years

1 Position

2023-07-27

to

2023-07-28

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Marketing

Management

Banking and Finance

Economics

Full Time

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Job Description

Bank of Abyssinia has registered significant growth in paid-up capital and total asset. It also attracted many professional staff members, valuable shareholders, and large customers from all walks of life. This performance indicates public confidence in the Bank and reliability and satisfaction in its services.

Bank of Abyssinia proudly introduces the new self-service machine that hosts the service of branch banking through our excellent and friendly virtual tellers from the comfort of any ITM corner. Experience, virtual banking from Bank of Abyssinia for instant, easy and convenient banking at your suitable locations.

Virtual banking conducted through the use of An Interactive Teller Machine (ITM) creates the hybrid experience of using an Automated Teller Machine (ATM) and working with a live teller. Sometimes called a virtual teller, ITMs contain the machine automation for handling currency, accepting checks, scanning identification, and printing receipts. They also add a human element to the transaction through digital communication tools that connect with a remote, live person within the bank. Similar to using Skype on a personal computer, ITMs allow voice communication (over a speaker or a private handset), video conferencing, and chat.

Job Requirement

Education: MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields.

Experience: Minimum of 6/8 years banking experience, of which 4 years in the area of credit.

Job Purpose

To establish an intermediary between the Bank and the customer, maintain strong long-lasting relationships, and increase volume of loans, while fulfilling standards of service quality, prompt service delivery, and quality of loans.

Main Duties and Responsibilities:

  • Target potential customers, identify their needs, recruit and establish credit relationship.

  • Advise/consult customer about the credit process, types, terms, eligibility, utilization, debt servicing, etc and cross-sells products.

  • Collect and check all required loan processing documents and provide acknowledgement letter to the customer.

  • Gather adequate financial and non-financial information about the customer and forward to the credit risk analysis team including loan-processing documents collected from customer.

  • Evaluate the business performance of the customer & recommend on customer’s loan request.

  • Facilitate collateral estimation, credit information, legal opinion, and loan and mortgage contracts preparation.

  • Sign on the contracts with attorney and facilitate registration of mortgage contracts and disbursement of approved loan.

  • Communicate credit decision to customer.

  • Follow-up repayment/utilization of the loan and ensure end use of the loan.

  • Identify early warning signals on the customers’ business and advises customers to improve their performances and take appropriate measures.

  • Verify the physical conditions of customers’ business and assets.

  • Produce periodic performance reports of the customer (both business and loan account).

  • Remind customers, recommend appropriate and timely actions (workout) in case of irregularities of loan repayment.

  • If repayment of restructured loan is not in line with the agreements/contracts, prepare reports on the history of the loan and the business and transfer the case to the loan recovery team.

  • Receive regularized loans from the loan recovery team and conduct regular follow-up.

  • Work collaboratively with performers of other teams.

  • Perform other credit related activities as deemed necessary

  • Perform other related duties given by the supervisor.

Place of work: Addis Ababa

DeadlineJuly 28, 2022

How to Apply:

After checking the eligibility criteria and prepared all the necessary documents, qualified and eligible applicants apply online through BoA career website: CLICK HERE

  • In person or postal application is not accepted,

  • Ineligible/Unqualified applicants will be automatically rejected,

  • Applicants are urged to submit only one applications;

  • Those who submitted multiple applications will be denied.

  • Any updates will be communicated only through email.

  • Only short listed candidates will be contacted.

Fields Of Study

Accounting

Marketing

Management

Banking and Finance

Economics