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Customer Service Executive – II

Amhara Bank

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Finance

Banking and Customer Service

Addis Ababa

1 years

1 Position

2023-07-05

to

2023-07-08

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Management

Marketing

Business Administration

Marketing Management

Management

Banking and Finance

Accounting & Finance

Economics

Full Time

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Job Description

Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus.

Job Requirement

Qualifications: BA in Accounting & Finance, Banking & Finance, Management, Business Management, Economics, Marketing Management, and related fields.

Experience:1 year of experience in banking operation as CSO, CSR, CSE, or related position.

Purpose of the Job: To enhance customer satisfaction by handling front-line customer service activities with due care and maximum efficiency; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services;

Generic Functions:

  • Enhance the strong business relationship with customers and cross-sell the bank’s positive image to the community;

  • Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance

  • Demonstrate the Bank’s code of conduct at workplaces and time to be abiding by the bank’s organizational culture

  • Provide services as per the service level agreement;

  • Contribute to the bank’s profitability as per the target set;

  • Engage in teamwork, collaboration, and transparency work practicesto the internal control system and risk management program of the Bank;

  • Follow all bank’s operational, financial, and security regulations and procedures;

  • Build awareness of new products and services, and identify customer needs to capitalize on  the business referral opportunities;

  • Receive and delivers physical cash from and to Cash Supervisor;

  • Receive and pay cash from customers after proper identification, verification, and posting transactions.

  • Collect/pay cash and debit/credit the respective accounts;

  • Prepare and issue checkbooks and passbooks and provide bank statements for customers at request.

  • Check and countersign vouchers, process standing instructions, accept stop payment orders from customers, and obtain supervisor approval.

How to Apply

Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days from July 04, 2023, to July 08, 2023, online via on belows Amhara Bank Vacancy Web Portal Link:

Apply Here

For any inquiry contact us on 690

  • Only short listed candidates will be communicated

  • Hard copy or physical applications will not be accepted

  • The Bank has the right to cancel the post advertised

Fields Of Study

Accounting

Business Management

Marketing

Business Administration

Marketing Management

Management

Banking and Finance

Accounting & Finance

Economics