Job Expired
IT Support Specialist
Heal Africa Health City S.C
ICT
Computer Science and Information Technology
Kemise
1 years - 2 years
1 Position
2023-06-13
to
2023-06-17
Software Engineering
Hardware and Network Servicing
Full Time
Share
Job Description
The IT Support Specialist is responsible for providing technical assistance and support to users within HAHC facilities. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, maintaining network infrastructure, and ensuring the smooth operation of IT systems. The IT Support Specialist also assists in the implementation of new technologies and provides training to users as needed.
Key Responsibilities:
1. Technical Support: Provide prompt and effective technical support to end-users via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure optimal system performance.
2. System Maintenance: Perform regular maintenance tasks, including software updates, antivirus scans, and system backups. Monitor system performance and identify potential issues to prevent disruptions.
3. Hardware and Software Configuration: Install, configure, and upgrade computer hardware and software. Set up new user accounts and ensure proper access rights and permissions.
4. Network Administration: Assist in the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and implement appropriate solutions.
5. User Training and Documentation: Develop user guides, FAQs, and other documentation to assist users in understanding and utilizing IT resources effectively. Conduct training sessions to educate users on software applications and best practices.
6. Asset Management: Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Coordinate equipment procurement, installation, and disposal following established procedures.
7. Security and Compliance: Assist in maintaining data security measures, including user access controls, antivirus software, and backup procedures. Adhere to IT policies and procedures to ensure compliance with regulatory requirements.
8. Vendor Management: Collaborate with external vendors and service providers to resolve issues, coordinate repairs, and obtain necessary technical support.
9. Continuous Improvement: Stay updated with the latest trends and advancements in technology. Identify opportunities to improve IT infrastructure, processes, and user experience, and propose innovative solutions.
Job Requirements
Skills and Qualifications:
- Strong technical knowledge of computer hardware, software, and networking concepts.
- Proficiency in troubleshooting and resolving technical issues.
- Familiarity with operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite).
- Basic understanding of network protocols, IP addressing, and DNS.
- Excellent communication and customer service skills.
- Ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Attention to detail and ability to prioritize tasks.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are a plus.
How to Apply
Interested and Qualified applicants can apply using THIS LINK
Fields Of Study
Software Engineering
Hardware and Network Servicing
Related Jobs
7 days left
Aschalew Mehari Bezabih
Odoo Developer
Software Developer
Full Time
2 yrs
1 Position
Bachelor’s Degree in Computer Science, Software Engineering, or in a related field of study with relevant work expereince Duties & Responsibilites: - Lead Registration and Management - Both built-in email communication and mass email campaigns - Design, develop, and test Odoo modules and features. - Customize existing Odoo modules based on business requirements. - Integrate Odoo with third-party systems using APIs. - Upgrade and maintain Odoo versions and resolve bugs/issues.
8 days left
Oda Hulle General Hospital
ICT Manager
ICT Manager
Full Time
4 yrs
1 Position
Bachelor's Degree in Information Technology, or in a related field of study with relevant work experience in software, hardware, and administering systems Hospital experience is a plus. Duties & Responsibilities: - Develop, implement, and maintain the organization's ICT strategy, systems, and infrastructure. - Manage the installation, configuration, and maintenance of hardware, software, networks, and servers. - Oversee IT support staff and ensure timely resolution of technical issues. - Ensure data security, backup, and disaster recovery protocols are in place and regularly tested. - Manage user access, systems permissions, and cybersecurity measures. - Monitor and optimize network performance, internet connectivity, and system availability. - Evaluate and recommend new technologies to improve efficiency and support growth.
about 1 month left
SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC
IT Officer
IT Technician
Full Time
0 - 2 yrs
1 Position
Bachelor’s Degree in IT or in a related field of study with relevant work experience Age: Under 26 Duties & Responsibilites: - Responsible for the daily work of maintaining, managing, troubleshooting and other aspects of the factory network and its electronic equipment, ensuring the normal operation and updating of the equipment. - Install and maintain computer, server system software and application software, and provide software and hardware technical support. - Solve and eliminate various software and hardware failures, keep records, and regularly prepare system operation reports. It is necessary to accurately record the occurrence, handling process and results of each failure for subsequent analysis and improvement Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment.
about 15 hours left
Ethio jobs
Pre-Sales Engineer - ALTA Computec PLC
Sales Engineer
Full Time
3 yrs
2 Positions
Bachelor's Degree in Computer Science, Information Technology or in a related field of study with relevant work experience Duties & Responsibilities: - Understand the client's business requirements and technical challenges to propose the most suitable IT Hardware and solutions including Digital Banking - Demonstrate and showcase ALTA Computec's product and service offerings, highlighting their features, benefits, and value proposition - Collaborate with the sales team to develop effective solution presentations and proof-of-concept demonstrations - Provide technical guidance and support during the pre-sales process, addressing client queries and concerns
about 15 hours left
Ahadu Bank
Junior Information Systems Auditor
IT Auditor
Full Time
1 yrs
1 Position
BSc Degree in Computer Science, Computer Engineering, Information System, Information Technology, MIS or in a related field of study with relevant work experience
about 15 hours left
Ethio jobs
Junior Software Developer
Software Developer
Full Time
1 yrs
1 Position
Bachelor's Degree in Computer Science, Software Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Assist in the design, development, and implementation of software applications and systems. - Write clean, well-documented, and efficient code in accordance with coding standards. - Participate in code reviews to ensure code quality and identify potential issues. - Collaborate with senior developers and other team members to understand project requirements and technical specifications.