Country: Ethiopia

Organization: International Organization for Migration

Closing date: 22 Jun 2023

VACANCY ANNOUNCEMENT (VN)

Open to Internal & External Candidates

Vacancy No: IOM-VN/0059/23

Position Title: ICT Assistant

Duty Station: Addis Ababa, Ethiopia

Classification: G-5

Type of Appointment: One Year Fixed Term (OYFT)

Estimated Start Date: As soon as possible

Posting Period: 08.06.2023-22.06.2023

Organizational Context and Scope

Under the programmatic supervision of the Family Assistance Program (FAP) Project Coordinator, technical supervision of the project ICT officer, and the direct supervision of National Project Officer (FAP), the successful candidate will be based in Addis Ababa and will be primarily responsible for the management and support of the ICT infrastructure and application system implementation for the FAP in Addis Ababa. Under the programmatic supervision of the Family Assistance Program (FAP) Project Coordinator,

Responsibilities and Accountabilities

The successful candidate will specifically undertake:

1. Responsible for internal coordination of all ICT/IS related activities in support of the Family Assistance Program to be established in Addis Ababa;

2. Ensure that all ICT/IS related requests are addressed in a timely and accurate manner, while efficiently allocating resources and support where required;

3. Provide support to the IOM FAP networking in planning for necessary systems upgrades and ICT infrastructure changes and the IT requirements of the donor, install systems, network components and software;

4. Assist in data and information processing, analysis in regards to the production of statistics/reports/publishing materials related to the FAP, support further integration of technological solutions to continually improve the effectiveness and efficiency of the systems in place;

5. Ensure to apply IOM ICT Standards & guidelines, policies and data protection principles,

6. Develop and implement when necessary, ICT training, to include training on the IOM software platform and set-up requirements, to all IOM FAP end users to ensure productive use of system, IT and telecommunications resources;

7. Ensure the required performance and stability of network services and servers (Application System and Databases, Appointment System, LAN, WAN, Messaging, Internet connectivity, etc.), to prevent and minimize downtime or service interruptions. Ensure daily monitoring and adequate completion of backups and project ICT inventory;

8. Assist in the creation of reports, statistical tables, analysis of data, graphics and publishing of information about IOM activities in a simple, readable and attractive format

9. Liaise with the local ICT service providers and vendors for the adequate and timely provision of supplies and services in coordination with the mission procurement;

10. Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions

11. Report timely to the project ICT officer all ICT operations, challenges, and take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.

12. Perform any other duties as may be assigned.

Required Qualifications and Experience

Education

• University degree in Computer Science, or equivalent combination of relevant academic qualifications and extensive progressively responsible technical experience.

• A Microsoft Dynamics CRM Application and/or Microsoft Dynamics CRM Customization and Configuration Certification is an asset.

• Microsoft CRM Cloud-Based and/or On-Premises development and architecture experience.

• A Microsoft technical Certification (MCSA, MCSE, MCDBA) or an IT Project Management certification would be a distinct advantage.

• Knowledge and experience with Windows network infrastructure in a multi-site environment, MS Office, Antivirus Software and utilities

Experience

• Three years for bachelor’s degree holders and seven years for candidates holding diploma of relevant experience in designing, developing, implementing or administering information systems and end-user support, including web-based database applications and thin-client Web-based applications.

• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Word and Publisher.

• Previous work experience in international organizations and service industry companies would be an advantage.

Languages

• Fluency in English (oral and written) is required.

• Knowledge of native languages an advantage.

Values And Competencies

The incumbent is expected to demonstrate the following technical and behavioral competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.

• Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and a work permit, as applicable.

How to Apply

• Submit your application letter enclosed with your updated CV via email: RECADDIS@iom.int

  N.B: Write the vacancy number and job title in the subject line of your email

• Any application that does not fulfill/attach the below-listed documents will not be considered.

• Motivation/Application letter indicating the short vacancy number and position title as mentioned in the short vacancy notice.

• CV (written in English) with three professional referees and their contacts (both email and telephone)

• Copies of all Academic Certificates from an Accredited University

We strongly encourage qualified women to apply!