Customer Service Officer (Maker) -For Branches under Bahir Dar District Office

DB/ Vacancy-0129/23

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

·         Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.

• Year of Graduation : 2021 and onwards

Experience

• Zero (0) year of experience

• Not more than 30 years of age (for external applicants)

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work: -

·         For Bahir Dar Area ( Adet,Merawi Hamusit, Zegie, Zenzelma,Tis abay) Amharic & English

·         For Gondar Area (Maksegnit, chuahit ,Ambagiorgis,Tikle dingaye,Gorgora,kola Deba chilga ,Teda)   Amharic& English

·         For Debremarkos Area  (Amanuel, Denbecha, Lumame, Yejubie, Basoliben, Debreelias, Amber, Robgebeya, Kuy,)  Amharic& English

·         For Finoteselam Area (Mankusa,Bure,shindie,wogeda) Amharic& English

·         For Injibara  Area (Dangila,Durbete,chagni,Ehudit,Addis Kidam Azena,Sekela,Tilili,zigem) Amharic& English plus Agewegna is preferable

·         For Addis zemen  area  (Woreta,Infranz,Ebinat) Amharic& English

·         For Bichena area (Dejen,Debrework,Mergeche,Felge) Amharic& English

·         For Motta area    (Gendewoin,Gonji Kolela,Mertolemariam) Amharic& English

·         For Gendawuha Area (Metema Yohhanis,) Amharic& English

·         For Debark Area  (Dabat,Adarkaye,Beyda) Amharic& English

·         For Humera Area  (Maykadra,Adebay) Amharic, English and Tegregna

·         For Dansha Area    (Bahakar,Adiremete) Amharic, English and Tegregna

·         For Sanja Area       (Soreka,Ashire) Amharic& English

·         For Shawura Area (Delgie,Kunzela,Atsedemariam, Delego, kuara) Amharic& English

·         For Estie area (Jaragedo,Aferewanat,DebreTabor,Simada and Andabet) Amharic& English

·         For Jawi    (Pawi) Amharic & English plus Agewegna is preferable

·         For Nifasmewucha (Nifasmewucha) Amharic

Female applicants are highly encouraged to apply

How to Apply

1. Interested and qualified applicants should apply through the following link and after going to the necessary assessment candidates are required to prefer at least two cluster with in the District Office

https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUODlITE1LSTYzN0VGQzJNQzc4SjFGUURLRy4u

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - At Dashen Bank s.c, we prioritize the well-being of our applicants and aim to provide a seamless and transparent recruitment process. We want to assure you that we never charge any fees at any stage of our recruitment process. If you happen to encounter any request for payment, we kindly ask you to decline and notify us immediately. Your trust and satisfaction are of utmost importance to us, and we are committed to fostering a fair and accessible opportunity for all candidates.