• Supervise the efficient operations of reception including check in/out procedures

• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments

• Demonstrate a high level of customer service at all times

• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards

• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow and adhere to company brand standards

• Assist other departments wherever necessary and maintain good working relationships with Team Members

• Work with your Manager to identify a specific project to complete during your internship placement

Job Requirements

BA Degree in Hotel/ Tourism Management, Marketing Management or other related fields.

2 - 5 year's experience on similar occupation.

How to Apply

Submit your CV and application letter via email: hr@bwppearladdis.com

Only shot listed applicants will be contacted