Job Expired
Relief Customer Service Manager
Dashen Bank
Finance
Banking Management
Dire Dawa
6 years
1 Position
2023-05-10
to
2023-05-20
Accounting
Business Management
Business Administration
Management
Accounting & Finance
Economics
Full Time
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Job Description
Job Summary
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirement
Qualification: Bachelor degree in a business related field e.g. accounting, management, economics, business administration.
Experience: Minimum of Six (6) years banking experience
Required Competencies
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Location: Dire Dawa District Office
How to Apply
Submit your application letter, curriculum vitae and copies of non-returnable supporting credentials along with the original documents for verification in person to Dire Dawa District Office found in Dire Dawa City or via postal address P.O. Box No. 1391 Dashen Bank Dire Dawa District Office, Dire Dawa City
Deadline: May 20, 2023.
Fields Of Study
Accounting
Business Management
Business Administration
Management
Accounting & Finance
Economics
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