Overview:

• Provide technical support for a range of functions for different projects.

• To identifying customer issues, solving and giving feedback.

 Duties & responsibilities:

• Proactively engage with IT teams on a variety of projects.

• Maintain constructive relationships with a broad range of internal employees and external Customers.

• Work with colleagues in the IT team and provide high-quality Project support.

• Communicate accurately and diplomatically with internal and external colleagues and collaborators via email, Telegram, and phone call.

• Provide timely information and updates on arrangements to the team and external collaborators.

• Undertake any other duties commensurate with the post that could be reasonably required.

• Preparing and documenting recursively requested issues.

• Tracking project support requests and ensuring that they are solved.

• Preparing and presenting status reports to the General Manager and project manager.

• Providing first-level support for issues raised by clients via telegram, phone call, and email.

• Perform all other duties as assigned

Job Requirements

Qualifications and Experience

• Bachelor’s Degree or equivalent in Computer Science, Information Technology, or Information Science

• 0 years of experience 

How to Apply

Submit your CV  and application letter via email: hr@quantum.com.et