Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services. Customer Service Officers resolve complaints, maintain high customer satisfaction, and report to the Customer Service Manager.

Job requirements

Educations: Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement: 5 (Five) years of relevant experience in a Bank  

The Senior Customer Service Officer:

• Provides front office customer service support at the Branch

•  Handles account management transactions

• Respond to customer enquiries

• Handles cash and non-cash transactions and all customer requests at the branch.

Place of work: For Dire Dawa, Arba Minch , Arerti & Harar

How To Apply:

Interested and qualified applicants shall apply on the Below link:

Upload Credentials (Shall not be more than 10 MB and must be scanned as an all in one pdf format.

If you need more information, please call us on: +251 11 5260 795