• Must maintain composure and objectivity under pressure.

•  Review guest arrival lists to offer a warm greeting.

• Prepare a proper list after gathering the arrival and check-in information of all the guests.

• Attend to inquiries requested by the guests regarding facilities provided and everything else.

• Check if adequate welcome amenities are available for everyone whose arrival is on the list.

• Attend to VIPs (Very Important Persons) with more attention and hospitality.

• Maintain a polite and humble personality while attending to the guests.

• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.

• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-register and blocking of rooms for reservation.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rate.

•  Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Job Requirements

·         Must possess work experience in the  field for at least 1+ years and knowledge in opera is a plus.

·         Should be holding a diploma/degree in  front office  management and/or related hospitality areas. 

·         Should be fluent in English communication and with another international language is advantages. 

·         An outspoken extrovert person will be given preference. 

·         Must comply with the standards set by the hospitality industry on professional grounds. 

·         Must portray professional behavior while at work.

·         Ability to convey information and ideas clearly.

·         Must maintain composure and objectivity under pressure.

 How to Apply

Submit your application via email: hr@grandpalaceaddis.com