Opening Date:       March 21, 2023

Position:               Senior Digital Banking Services Officer

Duty station:        Addis Ababa
About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund MFI is currently operating in four of the Regional States of the country. VisionFund MFI is looking for competent candidates for the position of Senior Digital Banking Services Officer. The successful candidates will have skills and experience that meet the following requirements:

 Job Summary
Responsible for implementing all the MFI’s Digital Banking Services. The individual will be responsible to   manage all aspects of electronic banking services (online, mobile, remote deposit, wire transfers, debit and credit card programs under the supervision of his/her Manager. Must understand client needs for electronic banking and recommend changes to best meet requirements.

Specific Responsibilities

·         Working with other colleagues for the implementation of projects  related to DFS (Digital Financial Services) under the supervision and guidance of the Digital Banking Services Manager.

·         Explore the  Digital Banking Channels in the country and propose the one appropriate to the context of the MFI

• Monitor changes or advancements in technology to discover ways the company can gain competitive advantage

• Provide support and timely feedback on customer complaints relating to all Digital Banking services

• Provide support to users on issues they face while using Digital Banking services

·         Monitor transactions executed through Digital channels and produce periodic reports

·         Maintain a good working relationship with our vendor partners to enable improved service levels and deliverables

• Monthly and weekly reporting to line manager on all the digital platforms with a close relationship to branches and regional managers.

• Provide and advice on training programs and awareness to customers in order to promote usage on all the digital financial platforms and support the DFS strategy.

• Together with other colleagues, select and implement suitable enhancements to the e-Banking products / services and help optimize their strategic benefits

• Provide technical support on the Core Banking system in collaboration with other

·         Guide staff on technical areas as needed

·         Additional Responsibilities as requested by the Line Manager

Job Requirements

 ·         EDUCATION/TRAINING 

B.Sc. Degree in Finance, Accounting, Information Systems or related field plus Training in Digital Financial Services.

·         EXPERIENCE

5 years of experience in the field of information Technology & of which 2 years on Digital Banking platforms.

Technical Skills & Knowledge

·            Excellent understanding of Digital Financial Services Platform

·            Excellent understanding  of Core Banking System

·            High level of analytical and creative skills

·            Excellent written and report writing skills in English;

·            Understanding of digital channels operations and services

·            Excellent complaint handling skills

·            Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.

·            Flexible and adaptable in regards to learning and understanding new technologies

·            Strong written, oral, and interpersonal communication skills.

·            Highly self-motivated and directed.

·            Proven analytical and problem-solving abilities.

·            Ability to effectively prioritize and execute tasks in a high-pressure environment.

·            Good understanding of the organizations goals and objectives

·            Ability to work both independently and in a team-oriented, collaborative environment.

Terms of Employment:          Permanent                                  

Closing Date:                        March 27, 2023

How to Apply

Candidates who fulfill the requirements can send their application, curriculum vitae, names and addresses of up to three references and non-returnable copies of credentials to: VFE_vacancy@wvi.org

Note: -   Only short listed candidates will be contacted for subsequent assessment

Women applicants are highly encouraged to apply