Job Expired
Dashen Bank
Business
Marketing Management
Addis Ababa
4 years
1 Position
2023-03-13
to
2023-03-22
Accounting
Business Management
Marketing Management
Accounting & Finance
Full Time
Share
Job Description
Contact Center Agent- (Somaligna Language)-Re-Advertised
Place of work- Addis Ababa
DB/ Vacancy-0064/23
Job Summary
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Job Requirements
Academic & Professional Qualification
Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
Fluency in English (speaking and writing) is required
Somaligna Language is mandatory
Experience
At least four (4) years’ relevant experience
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks. Knowledge of Banking product and and services. Knowledge of customer relationship and service quality management.
· Knowledge and experience in modern sales and marketing practices in financial services industry.
· Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills
1. Interested and qualified applicants should apply through THIS LINK
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV through THIS LINK
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
Fields Of Study
Accounting
Business Management
Marketing Management
Accounting & Finance
Related Jobs
about 3 hours left
Drongo Technology PLC
ERP Sales Specialist
Sales Specialist
Full Time
0 - 3 yrs
1 Position
Bachelor's Degree in Business, Sales, IT or in a related field of study with relevant work experience in ERP sales, B2B sales, or enterprise software solutions. Duties & Responsibilities: - Develop and execute effective sales strategies to promote DrongoERP to businesses across various industries. - Identify and engage potential clients, build strong relationships, and understand their business needs. - Conduct product demonstrations and presentations to showcase the benefits of our ERP solutions. - Work closely with the marketing and technical teams to tailor solutions that fit customer requirements. - Manage the full sales cycle, from lead generation and negotiation to closing deals. Required Skills: - Strong understanding of business processes and how ERP systems improve efficiency. - Excellent negotiation, presentation, and communication skills. - Ability to work independently, take initiative, and drive results. - Familiarity with CRM software and sales tracking tools is a plus.
about 3 hours left
Eco Real Estate
Sales Officer
Sales Officer
Full Time
1 - 3 yrs
3 Positions
Bachelor's Degree or Diploma in any field of study with relevant work experience Duties & Responsibilites: - Identify and pursue new sales opportunities to achieve company sales targets. - Maintain strong relationships with existing customers. - Monitor market trends, competitor activities, and customer needs. - Prepare daily, weekly, or monthly sales reports. Required Skills: - Friendly - Humble - Good persuasive skills - Fluent in English - Data management skills - Proficient in social media - Previous experience in real estate sales
about 3 hours left
Minaye PLC
Showrooms Sales
Sales Officer
Full Time
0 - 1 yrs
5 Positions
Bachelor's Degree in a related field of study with relevant work experience Duties & Responsibilites: - Assisting customers in selecting the right furniture products to meet their needs. - Providing excellent customer service and ensuring a positive shopping experience. - Achieving sales targets and contributing to the growth of the showrooms. - Maintaining showroom cleanliness and product displays. - Building strong relationships with customers and promoting brand loyalty.
about 3 hours left
Intrinsic Consultancy PLC
Market Research & Business Development Analyst
Market Researcher
Full Time
2 yrs
1 Position
Bachelor’s degree in Business, Economics, Marketing, Development Studies or in a related field of study with relevant work experience in market research, business development, consulting, or strategy. Duties & Responsibilities: - Conduct market entry research and sectoral analyses for both internal use and client-facing advisory projects. - Develop innovative project ideas to explore new business opportunities and drive growth. - Identify and evaluate business and investment opportunities across sectors and regions. - Perform competitor benchmarking, trend mapping, customer segmentation, and stakeholder mapping. - Contribute to the development of research reports, client presentations, strategic briefs, and proposals. Required Skills: - Proven ability to synthesize complex data into actionable insights and business recommendations. - Strong understanding of Private Sector Development - Strong written and verbal communication skills in English.
5 days left
ETERA
Social Media Marketing Manager
Social Media Manager
Part Time
0 - 3 yrs
1 Position
Bachelor's Degree in a related field of study with relevant work experience Employment Type: Part Time Duties & Responsibilities: - Developing Social Media Strategies: Creating and implementing plans to increase brand awareness and engagement. - Content Creation & Management: Crafting compelling posts, videos, and graphics tailored to different platforms. - Analytics & Performance Tracking: Monitoring key metrics to assess campaign effectiveness and optimize strategies. - Trend Monitoring: Staying updated on social media trends, tools, and best practices. - Advertising & Promotions: Managing paid campaigns to boost visibility and conversions.
10 days left
Grace Chemicals Material Manufacturing
Market Research and Analysis Expert
Market Researcher
Full Time
5 - 7 yrs
1 Position
Master's or Bachelor's Degree in Market Research, business, Economics, Statistics, Busines Administration, Data Science or in a related field of study with relevant work experience in market research or data analysis, out of which 2-3 years in a leadership or management role Key Responsibilities: - Lead and manage market research initiatives to support business decisions. - Collect and analyze data on industry trends, customer preferences, and competitors. - Translate research findings into actionable business insights. - Collaborate with marketing, sales, and product teams to align research with business goals. - Prepare reports and presentations to communicate insights to stakeholders. Skills & Competencies: - Leadership & Team Management - Research Methodology & Data Analysis - Strategic Thinking & Insight Generation - Communication & Presentation Skills - Project Management & Organization