Job Summary

To increase guest satisfaction by providing consistent, fast and caring service. To serve guests following the F&B SOPs, and to increase food and beverage profitability. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and the BWP guidelines and service concepts. You will at all times follow the law and regulations.

Duties and Responsibility

Provides efficient, prompt, trouble free, and courteous service by serving and setting tables
Accurately records, pre-checks, and picks up all food and beverage orders
Serves guests their food and beverage promptly and courteously
Sets tables as needed prior to guest arrival
Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times
Ensures the smooth running of the assigned station/outlet at all times
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
Takes clear orders to kitchen production, and bar regarding beverages; registers orders according to hotel/resort procedures
Discuss with the Restaurant Supervisor concerning set-ups and last minute changes
Discuss with Banquet Manager regarding last minute arrangements to co-ordinate with kitchen production
Checks the restaurant reservations list frequently during the shift
Ensure customer satisfaction in the conference and banqueting function by providing efficient, prompt, trouble free and courteous service, set up, breakdown of conferences, meetings, conventions, and banquets based on event orders and guest needs.
Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department
Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc.
Serves and refills food and beverage as required, and charges according to departmental procedures

Job Requirements

Key Requirements

You possess a degree, diploma or Certificate in Hotel Management, Hotel operation and related fields
2 & above prior experience in a similar role is mandatory
You can work independently in a fast-paced environment.
You an organized and possess a high attention to detail.
You possess excellent interpersonal and communication skills.
Product knowledge is mandatory

How to Apply

Submit your CV and copies of credentials and other supporting documents via email: Hr@bwplusaddisababa.com

Note: Female Candidates are highly encouraged to apply.

Waiter/Waitress