• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver excellent services for high customer satisfaction levels.

Job Requirements

Qualification Requirement

• A minimum Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience Requirement 

• 6 (Six) years of relevant experience in a Bank of which 2 yeas as Senior Customer Services Officer  or Equivalent position. 

Competencies Required

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Project management skills

How to Apply

Interested and qualified applicants shall apply via the below LINK

Only Shortlisted Candidates will be communicated.

if you need more information, please call us on 

+251-11-5-260-795