Retail Centre Operations Coordinator Provide feedback to the store's management team on associate performance and concerns. Support training of associates on processes, standards, tasks, and product knowledge. Be responsible for store opening and closing functions and the daily operational functions of the store.

QUALIFICATIONS, EXPERIENCE AND CORE COMPETENCIES

• At least 6 months working as Retail Experience Executive at the Safaricom Shop

• Understanding of English and local language both written and spoken.

• Ability to cope with pressure from customers while delivering quality service.

• Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions.

• Ability to review customer trends to prioritize how service will be delivered to them based on demand and resources available.

• Have Knowledge to Explain functionality and benefits of Safaricom Ethiopia products and services in simple terms that excite and engage the Customer

• Thorough knowledge and understanding of Safaricom Ethiopia product and Services.

Location: Addis Ababa, Hawassa, Dire Dawa , Bahir Dar,

How to Apply:

Register using the following link https://bit.ly/3ksyIp9