POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

• Trains, cross –trains, and retrains all front office personnel.

• Be Knowledgeable about all Front Office operating procedures.

• Resolves guest problems quickly, efficiently, and courteously.

• Participates in the selection of front office personnel.

• Schedules the front office staff.

• Supervises workload during shifts.

• Evaluates the job performance of each front office employee.

• Maintains working relationships and communicates with all departments.

• Maintains master key control.

• Verifies that accurate room status information is maintained and properly communicated.

• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. I.e. flash report, allowance etc.

• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

• Reviews and completes credit limit report.

• Works within the allocated budget for the front office.

• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

• Checks cashiers in and out and verifies banks and deposits at the end of each shift.

• Enforces all cash-handling, check-cashing, and credit policies.

• Conducts regularly scheduled meetings of front office personnel.

• Upholds the hotel's commitment to hospitality.

• Prepare performance reports related to front office.

• Monitor high balance guest and take appropriate action.

• Ensure implementation of all hotel policies and house rules.

• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

• Prepare revenue and occupancy forecasting.

• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.

• Monitor all V.I.P’s special guests and requests.

• Maintain required pars of all front office and stationary supplies.

• Review daily front office work and activity reports generated by Night Audit.

• Review Front office log book and Guest feedback forms on a daily basis.

• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

• Perform other duties as requested by management.

Job Requirements

Qualifications: 

• BA Degree and above in Front Office or Hotel Management or any related filed.

• Having three and more than years’ work experience in Front office Manager

• Good Command of English and knowing other language is advantageous

• Excellent customer service skills, knowledge of opera system, Teamwork and diversity relation

How to Apply

Submit your applications, non-returnable CV’s, copies of document and other relevant testimonies in person to Inter Luxury Hotel Guinea Conakry (Tito) Street, Kazanchis, at Human Resource office during office hours from February 22, 2022 up to February 28, 2022. 

On the other option you can send an email to the hotel at hr@interluxuryhotel.com or mihret.negash@interluxuryhotel.com  for more information call us 0115180444.

You must mention the name of the position you are applying for in the subject line of the email.