Purpose of the Job:

The hot line operator will be responsible for receiving calls, give advice as appropriate to complaints; referring cases and keep records of complaints.

Main Duties and Responsibilities:

• Receiving complaints brought in perosn, through telephone, email and any other means;

• Giving legal advice and counseling to complainants;

• keeping record of, documenting and archiving complaints brought to the commission;

• Referring cases to staff, MONID head and relevant departments as appropriate;

• Facilitating follow up of case progress;

• Refer cases to appropriate institutions and manage partnerships and relationships with stakeholders;

• Contribute to the development and improvement of the complaint management system in the commission by identifying and suggesting the development tools, processes and methods;

• Under the supervision of her/his supervisor carryout all other related tasks associated with the position.

Salary Range: Gross monthly salary of ETB 22,989.00- ETB 27,380.00 plus ETB 7,200.00 Housing allowance and ETB 2,200.00 Transport allowance, depending on candidates qualification, experience and earning history

DURATION: Open/Indefinite contract

Job Requirements

Qualifications and Experience:

• BA/ MA in Law, Human Rights Law, International Law.

• 4 years of relevant experience for BA and 2 years of relevant experience for MA

• Computer literate

•  Knowledge of Amharic and English is required, Knowledge of other local languages is advantageous.

How to Apply

Interested candidates should write a covering letter, explaining why they are interested in this role, why they are the right person for the job with a recent CV which should be sent to the following email address: HRM@ehrc.org

Please include the name of the position and location on the subject of the email

Women candidates and candidates with disabilities are highly encouraged to apply

Only short-listed candidates will be contacted for interview and written exam

 Deadline for applications: Friday 17th of February, 2023.