The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Senior Customer Service Officer - Cash I- For Branches Under Negele & Bale Area

Place of Work: -Branches under Negele Area,

                       -Branches under Bale Area, 

                       -Deka Filtu Branch

Job Requirements

Academic & Professional Qualification

·         Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

·         At least four (4) years of banking experience

Behavioral Competency

·         Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

·         Creativity and innovation skills.

·         Action oriented.

·         Quality focus and attention to detail.

·         Professionalism and integrity in line with Dashen Bank values.

·         Good oral and written communication skills.

·         Critical and analytical thinking and problem solving skills.

·         Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skills (internal and external customers).

·         Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

·         Understands the basic mechanisms of general financial products and services.

·         Good knowledge of Bank’s accounting and procedures.

·         Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

·         Excellent command of Microsoft Excel and good command of Microsoft Visio.       

Language Ability: 

·         Ability to communicate in local languages is an added advantage.

How to Apply

1. Register using THIS LINK

2.  Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.  Finally, please scan and attach all relevant credentials i.e. Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV shall be attached in PDF format (*mandatory) through THIS LINK

·         *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

·         *Applicants should clearly indicate the cluster they want to apply in their CV/ on the forms link.

·         NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply.