The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

• Place of Work: -Branches under Negele Area,

                         -Branches under Bale Area,  

                         -Amaro kele Branch,

                         -Burji Soyama Branch,

                         -Deka Filtu Branch,

                         -Hoko Girja Branch,

Job Requirements

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Project management skills

• Language Ability: -

  ·  Ability to communicate in local languages is an added advantage.

How to Apply

1. Register using THIS LINK

2.  Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.  Finally, please scan and attach all relevant credentials i.e. Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV shall be attached in PDF format (*mandatory) through THIS LINK

·         *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

·         *Applicants should clearly indicate the cluster they want to apply in their CV/ on the forms link.

·         NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply.