Job Expired
Dashen Bank
Business
Business Administration
Addis Ababa
5 years
1 Position
2023-01-23
to
2023-02-01
Business Administration
Marketing Management
Management
Full Time
Share
Job Description
The Senior Quality Assurance Officer is responsible for designing and owning a quality assurance framework including setting service quality standards and monitoring the Bank’s services against agreed targets and standards. He/she assesses the quality of service delivery in all customer contact points and makes recommendations to improve the quality of service; and follows up to ensure remedial measures are taken for opinion and complaints
Academic & Professional Qualification
Bachelor's Degree in Marketing, Business Administration Management and/or related fields.
Professional qualification(s) in Marketing or Customer Service is an added advantage.
Experience
At least five (5) years’ post qualification experience similar role in a bank or service oriented organization.
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks
Register using the following LINK and submit your relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications which are stated on the application form/CV) using this LINK
Note: Female applicants are highly encouraged to apply!
Fields Of Study
Business Administration
Marketing Management
Management
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