RESERVATION AGENT DUTIES AND RESPONSIBILITIES:

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages.

• Providing support to customers who may need to amend or cancel a reservation.

• Processes reservations by mail, telephone and in person

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Knows the credit policy of the hotel .

• Creates and maintains reservation records by date of arrival.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel's policy on guaranteed reservation and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Helps develop room revenue and occupancy forecast.

• Prepares expected arrival list for front office use.

• Assists in preregistration activities when appropriate.

• Monitors advances deposit requirements.

• Handles daily bookers Responds to inquiries and makes reservations as needed.

• Makes sure that files are kept up to date.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

• Walk around with the client and ensuring that they secure whatever services they are in need of.

• Getting information about areas of interest in order to target more clients in particular seasons.

• To be aware of all front office procedures.

• Detail Knowledge on online travel agent (OTA’S) 

Job Requirements

Reservation Agent Requirements:

• Hotel degree, Diploma or certificate.

• 2 years’ reservation agent experience and relevant position, preferably in the hospitality or travel industries.

• Excellent verbal communication and written skills.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Proficient in Microsoft office.

• Data entry experience.

• Opera PMS System is mandatory. 

How to Apply

Submit your CV and copies of credentials and other supporting documents via email:- Hr@bwplusaddisababa.com