Job Expired
Junior Customer Service Officer
Washington Medical Center
Business
Marketing Management
Addis Ababa
1 years - 2 years
20 Positions
2023-01-20
to
2023-01-25
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
Full Time
Share
Job Description
About Washington Medical Center (WMC)
Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.
The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.
The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.
Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.
Post title: Junior Customer Service Officer
Required number: Twenty (20)
Place of Work: Addis Ababa
Employment Type: Full Time
Starting Date: Immediately after contract agreement concluded
Duties and Responsibilities
Receive and lead clients according to their requests.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Create and maintain reports on customer interactions
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience
Job Requirements
Bachelor’s Degree in any related field of study
Minimum 1-2 years of experience on similar position
Proven experience of customer service
Excellent organizing abilities
Great attention to detail
Good analytical and problem solving skills
Computer literacy is desirable
How to Apply
Qualified applicant can apply through the link: CLICK HERE
Fields Of Study
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
Related Jobs
2 days left
Intrinsic Consultancy PLC
Market Research & Business Development Analyst
Market Researcher
Full Time
2 yrs
1 Position
Bachelor’s degree in Business, Economics, Marketing, Development Studies or in a related field of study with relevant work experience in market research, business development, consulting, or strategy. Duties & Responsibilities: - Conduct market entry research and sectoral analyses for both internal use and client-facing advisory projects. - Develop innovative project ideas to explore new business opportunities and drive growth. - Identify and evaluate business and investment opportunities across sectors and regions. - Perform competitor benchmarking, trend mapping, customer segmentation, and stakeholder mapping. - Contribute to the development of research reports, client presentations, strategic briefs, and proposals. Required Skills: - Proven ability to synthesize complex data into actionable insights and business recommendations. - Strong understanding of Private Sector Development - Strong written and verbal communication skills in English.
2 days left
Minaye PLC
Showrooms Sales
Sales Officer
Full Time
0 - 1 yrs
5 Positions
Bachelor's Degree in a related field of study with relevant work experience Duties & Responsibilites: - Assisting customers in selecting the right furniture products to meet their needs. - Providing excellent customer service and ensuring a positive shopping experience. - Achieving sales targets and contributing to the growth of the showrooms. - Maintaining showroom cleanliness and product displays. - Building strong relationships with customers and promoting brand loyalty.
2 days left
Drongo Technology PLC
ERP Sales Specialist
Sales Specialist
Full Time
0 - 3 yrs
1 Position
Bachelor's Degree in Business, Sales, IT or in a related field of study with relevant work experience in ERP sales, B2B sales, or enterprise software solutions. Duties & Responsibilities: - Develop and execute effective sales strategies to promote DrongoERP to businesses across various industries. - Identify and engage potential clients, build strong relationships, and understand their business needs. - Conduct product demonstrations and presentations to showcase the benefits of our ERP solutions. - Work closely with the marketing and technical teams to tailor solutions that fit customer requirements. - Manage the full sales cycle, from lead generation and negotiation to closing deals. Required Skills: - Strong understanding of business processes and how ERP systems improve efficiency. - Excellent negotiation, presentation, and communication skills. - Ability to work independently, take initiative, and drive results. - Familiarity with CRM software and sales tracking tools is a plus.
2 days left
Eco Real Estate
Sales Officer
Sales Officer
Full Time
1 - 3 yrs
3 Positions
Bachelor's Degree or Diploma in any field of study with relevant work experience Duties & Responsibilites: - Identify and pursue new sales opportunities to achieve company sales targets. - Maintain strong relationships with existing customers. - Monitor market trends, competitor activities, and customer needs. - Prepare daily, weekly, or monthly sales reports. Required Skills: - Friendly - Humble - Good persuasive skills - Fluent in English - Data management skills - Proficient in social media - Previous experience in real estate sales
12 days left
Grace Chemicals Material Manufacturing
Market Research and Analysis Expert
Market Researcher
Full Time
5 - 7 yrs
1 Position
Master's or Bachelor's Degree in Market Research, business, Economics, Statistics, Busines Administration, Data Science or in a related field of study with relevant work experience in market research or data analysis, out of which 2-3 years in a leadership or management role Key Responsibilities: - Lead and manage market research initiatives to support business decisions. - Collect and analyze data on industry trends, customer preferences, and competitors. - Translate research findings into actionable business insights. - Collaborate with marketing, sales, and product teams to align research with business goals. - Prepare reports and presentations to communicate insights to stakeholders. Skills & Competencies: - Leadership & Team Management - Research Methodology & Data Analysis - Strategic Thinking & Insight Generation - Communication & Presentation Skills - Project Management & Organization
about 19 hours left
Maxbridge Education and Development SC
Event And Marketing Manager
Event Planner
Full Time
3 - 5 yrs
1 Position
Bachelor's Degree in Marketing, Communications, Public Relations, Business or in a related field of study with relevant work experience Duties & Responsibilities: - Responsible for bringing innovative event ideas, event planning, and marketing, thereby planning, organizing, and overseeing all promotional events, marketing campaigns, and brand development activities - Aims to enhance the visibility, reach, and impact of Maxbridge’s educational and development programs locally and internationally.