Retail & MSME IFB- Relationship Officer (Re-advertised)

Place of work- Addis Ababa

DB/ Vacancy-0344/22

Job Summary

• The Retail and MSME IFB-RO will be responsible for achieving business growth for MSME IFB Banking by providing quality relationship management to new and existing customers. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in business administration, banking, finance, management or related fields.

• Relevant trainings and courses in banking operations (domestic, credit and international banking operations).

Experience

• Minimum of Five (5) years’ successful experience in banking or customer Service.

Behavioral Competency

·         Strong interpersonal skills and ability to relate and work with multi-cultural teams.

·         Creativity and innovation skills.

·         Action oriented.

·         Quality focus and attention to detail.

·         Professionalism and integrity in line with Dashen Bank values.

·         Strong oral and written communication skills.

·         Critical and analytical thinking and problem solving skills.

·         Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skills (internal and external customers).

·         Risk awareness and focus - demonstrate understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

·         Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.

·         Commercial awareness to understand and apply commercial and financial principles to business thinking.

·         Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.

·         Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.

·         Knowledge of SME Banking products.

·         Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.                                              

How to Apply

1. Interested and qualified applicants should apply through CLICK HERE

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV through THIS LINK

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply