Purpose:

The People & Culture (P&C) Operations Effectiveness Manager will lead and direct WV Ethiopia P&C priorities for operational effectiveness and agility by developing and implementing strategic enablers that support P&C’s strategic vision and its goals. This role will ensure P&C annual initiatives run smoothly and are executed with excellence and contribute to a healthy work environment while being cost-effective.

S/he is accountable for leading and managing the provision of high quality, consistent employee lifecycle advice and support through appropriate teams that meets or exceeds the expectations, maximises productivity, confidence, and effectiveness. The role is accountable for the accurate and timely delivery of the 'end to end employee lifecycle transactional activity to facilitate the integrity of all HR data and ensure those employees are paid in a timely and efficient way.

S/he will lead and manage the delivery of HR administrative services for all activities for the employee life cycle and continually drive and improve performance. S/he will ensure the advice given to managers, employees and external parties is of a high quality, consistent and delivered in a customer focused way.

Major Responsibilities

30 %

Strategic Leadership

• Define strategic and operational direction of HR Shared Services, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management, budgets, and vendor selection

• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced operational model

• Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs

• Provides leadership and ownership in determining service level agreements with P&C Centres of Expertise, Business Partners and other clients. Determine control standards and identify issue escalation matrix

• Lead P&C’s digital systems strategy, providing support for all people systems related issues (systems includes software, infrastructure & processes and vendors)

• Drive workforce planning, analytics, predictive business intelligence, and key P&C metrics for monitoring performance

• Monitor ad maintain the overall quality of compensation, benefits tools and solutions and ensure ease of access by staff

• Conduct structured periodic job analysis for all positions. Provide technical support to Business Partners in the formulation of job descriptions

25 %

Risk and Compliance

• Review organizational activities for potential and existing areas of risk exposure and recommend necessary actions take lead to implement risk mitigation plans

• Collaborate with external and internal auditors regarding audit findings/recommendations and implementation.

• Track audit reports and lead in the development of audit response plan

• Manage IIM system follow up and closure of Employee related matters

• Participate in investigation of Whistle-blower-related employment relations issues at as a Trained Investigator. Provide support and guides to Trained Level 1 Investigators.

• Lead and participate in investigations, providing solutions in a quick and efficient manners

• Manage the safeguarding initiatives for WV Ethiopia in coordination with Child Protection team.

• Provide guidance counsel and hands on support on labour matters, issue of employee relations, performance management and conflict resolution.

• Provide technical support and guidance in all disciplinary and grievance matters across offices.

• Guide and provide advice in maintaining a positive and healthy organizational culture in all different surfaces including improved relational and behavioural aptitude to promote an encouraging and safe work environment.

20 %

P&C Compliance & Administration

• Contract management

• Ensure personnel record management and employee data information systems are aligned with WV policies and local labour laws.

• Provide functional oversight to the local and International Assignee payroll and benefits administration team and ensure alignment with local labour laws and WVI policy guidelines

• Oversee the administration and review of IA benefits in line with WVI and WVE policy guidelines.

• Provide support to International Assignees and ensure work permits and visas are issued/renewed in a timely manner

• Advise line managers and staff on emerging labour issues and give guidance on compliance.

• Lead in the review of all P&C policy related matters.

• Ensure compliance with HR changing trends, WV Partnership standards and local labour legislation.

• Ensure WVE stewardship of resources and maintain good relationships with vendors and suppliers of P&C services.

• Ensure accuracy and timely preparation of the P&C reports

• Lead grading committee to ensure that all positions are graded accurately using the Hay Job grading methodology

• Provide P&C Help Desk support as needed by staff and manager

15%

Employee Champion

• Develop employee services, in partnership with the Centres of Expertise, to serve P&C customers and World Vision Ethiopia employees

• Provide front line operational support to all staff and management through excellent P&C services provided in a timely fashion

• Champion the development of operations competency across the P&C function

• Provide timely thought partnership and strategic P&C support to managers and senior leaders

• Provide support and advice to field operations leadership team on effective human resources policies, practices and initiatives and respond to inquiries regarding policies, procedures and programs for all categories of staff

• Assist, educate and coach line managers to become skilled at effectively resolving employee issues

• Monitor employee engagement (and turnover) using tools such as exit surveys and Workday analytics. Use information and data to improve organisational effectiveness initiatives

• Lead in P&C process improvement initiatives and other operational review projects.

• Provide oversight of staff exit processes and ensure a positive employee experience for voluntary and involuntary separations  

10%

Leadership

• Lead a team of P&C Shared Services professionals (Workday Analyst, Payroll Specialist, Benefits Administrator, P&C Officers etc.) to deliver an accurate and timely service to the broader HR team/s, and to continually drive for improvements in the team's performance.

• Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning.

• Prepare and participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives

• Acts as liaison between the broader HR team and the HR Service Center to ensure that HR services are aligned with internal client needs

• Instills a strong team member focused mindset within the team to ensure adherence to service agreements and delivery of an exceptional experience to team members at all levels

• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level                                                                        Contract Type: Local Fixed Term

Job Requirements

• As least 8 years’ experience in HR generalist with 2+ years managing an HR shared service function. Must have knowledge of MS office systems, Experience with Workday or similar HRIS is a must Strong interpersonal skills with the ability to engage and manage stakeholders effectively, resolving issues and understanding drivers/needs. Ability to build and establish effective relationships in order to elicit information from key individuals  Self-motivated, well-organised, and self-reliant. Ability to lead and manage customer service delivery operations Ability to provide vision and direction to team members.

• Ability to see the big picture and keep the function focused on efforts that add significant value

• Conversant with local and international labour laws Must be a member of a recognized human resources professional body Thorough knowledge of human resource management practices and local/international employment related legislation. Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving. Excellent written and oral communication skills. Able to communicate complex ideas and business concepts in accessible terms. Able to exercise excellent professional judgment Experience leading business process improvement projects

Required Education, training, license, registration, and certification

• Minimum University Degree in Human resources and administration or related.  A postgraduate degree will give an added advantage.

• Professional membership of relevant HR body

• Effective written and verbal communication in English

• Certified Hay Job Grading Methodology

• Certified Investigator

• Kaizen process improvement

• Preferred Knowledge and Qualifications

• Professional certificate and or membership in HR/Personnel Management a plus

How to Apply

Register using the following LINK