Assists to ensure that minimum brand standards have been implemented.
Responds to the results of the Consumer Audit and ensure that the relevant changes are implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments.
Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.
Frequently verifies that only fresh products are used in food and beverage preparation.
Assists the Outlet Manager with creative suggestions and ideas.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

Job Requirements

Relevant Degree or Diploma in Hospitality or Tourism management
Minimum 2 years' work experience as Assistant Outlet Manager or Team Leader/Captain in an international hotel or large restaurant with good standards.
Excellent knowledge of products and services provided by the hotel.
Must have superior English language skills to facilitate effective communication process
Must be highly flexible with working hours.

How to Apply

Register using the following LINK

Assistant Outlet Manager