Job Expired
IT Service Delivery Officer (Incident & Request Management)
Dashen Bank
ICT
Computer Science and Information Technology
Addis Ababa
4 years
1 Position
2022-11-18
to
2022-11-24
Software Engineering
Information Technology
Computer sciences
Full Time
Share
Job Description
The Service Desk Officer is responsible for providing effective and responsive technology services and providing first and second-line support to staff/ customers.
Job Requirements
Academic & Professional Qualification
Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, or any other equivalent field.
Professional ICT qualifications such as ITIL, CCNA, and MCSE are considered an added advantage.
Experience
At least four (4) years of relevant work experience in service desk management.
Behavioral Competency
Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Experienced Service Management professional.
Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
Experience of managing 3rd parties and 3rd party delivered services.
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
Expert knowledge of ITIL disciplines.
Excellent customer facing/customer service skills.
Able to work under pressure and meet deadlines.
Understanding of IP networks traffic, firewalls, routing etc.
Good knowledge of Word, Excel, Outlook and other office applications.
How to Apply
Register using the following LINK
Note: Female applicants are highly encouraged to apply
Fields Of Study
Software Engineering
Information Technology
Computer sciences
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