Job Expired

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Customer Support Officer/Customer Advisory Officer

Cooperative Bank of Oromia

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Business

Business Administration

Addis Ababa

3 years

1 Position

2022-11-12

to

2022-11-19

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Full Time

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Job Description

The Customer Support Officer/Customer Advisory Officer handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

Job Requirements

  • Education and Experience: BA degree in Accounting /Management/Business Administration or any other related fields of study and three years of relevant banking or other customer service affiliated industries experience in customer contact operations/Customer Advisory Service.

  • Language proficiency: Proven proficiency of Listening, Speaking and Writing Afan Oromo, Amharic and English are Mandatory Knowledge of other languages as an additional is advantageous.

  •  Job Location: Head Office under Customer Experience Sub Process

How to Apply

Submit your copies of your non-returnable CV with the application letter and copy of credentials; including a copy of grade 8 ministry certificate and other supportive documents in person to the Cooperative Bank of Oromia office, located on Bole Road, at Dembel City Center, 4th Floor,(Kindly use lift no 6)

Fields Of Study

Accounting

Business Administration

Management

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