Job Expired
Food and Beverage Manager
Grand Palace Hotel
Hospitality
Hotel Management
Addis Ababa
5 years
1 Position
2022-11-10
to
2022-11-20
Hotel Operation
Full Time
Share
Job Description
The Food and Beverage Manager is responsible for overseeing the day to day operations of the Food and Beverage outlets, assuring that hotels service standards are met and guest expectations exceeded.
ABOUT US
Suites at The Grand Palace is a modern upscale hotel themed with a British Victorian lobby and ancient Ethiopian and Italian finishing.
Our mission is to elevate the hospitality experience of our guests, by creating an enriching and uniquely memorable environment that caters offerings both for euphoric pastimes and productive engagements.
Job Responsibilities
Constantly strive to increase guest satisfaction through Individuality, quality, creativity, range and value for money available throughout the property.
Maintains a high guest service focus.
Always try to go the “extra mile” with every single guest and anticipate his/her needs
To keep up-to-date with the results and to seek to positively influence these results by following the Service Delivery standards.
To always provide guests with an enjoyable and memorable experience.
Cultivates guest relations and rapport.
Identifies deficiencies based on the results and drives improvement.
Ensures that the team maintains a high level of guest focus and demonstrates dedication to the guests at all times.
Monitors and implements procedures to ensure guest satisfaction.
To review and evaluate regularly the guest response to the individual restaurants and banquet services and ensure that the offer remains relevant
Exceptional leadership skills, including motivation and goal-setting
Monitor the performance and activities of food and beverage staff to ensure compliance with set customer service standards
Prepare and manage budgets to achieve set objectives and targets
Develop and implement standards/policies for the delivery of Exceptional customer service
Oversee the recruiting, orienting, and training of food and beverage staff to ensure an effective unit
Monitor the performance and activities of food and beverage staff to ensure compliance with set customer service standards
Excellent communication and interpersonal skills
Job Requirements
MUST have Hotel experience of over 5+ years as Food and Beverage Manager
MUST have Advanced Diploma or Degree in Hotel Management, Management or related field of study.
Proven track record of managing and motivating teams is required
Well-developed leadership skill
Ability to give clear, concise instructions
Proactive work style
Ability to work well under pressure and keep calm in difficult situations
How to Apply
Register using THIS LINK
Please provide a cover letter including a summary of your hospitality experience and why you would like to apply for this position. Please also attach your CV.
Since we review applications on a rolling basis and may find a suitable candidate before the deadline we advise you to apply as soon as possible.
Only shortlisted applicants will be contacted.
Fields Of Study
Hotel Operation
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