As an IT Assistant you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel.

Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licences, and reviews maintenance agreements.

JOB RESPONSIBILITIES (not exhaustive list)

Must know the Network fundamentals, general network setup and device configuration.
Should be capable of doing Root Cause Analysis on a problem.
Good knowledge of server hardware, Disk storage technology, I/O devices
Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling
Maintains a system error / progress log book and deals with reported problems.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
Able to perform other IT or Systems related task assigned by the management.

Job Requirements

Degree or Diploma in Information Technology field.
In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PBX...etc).
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles.

How to Apply

Register using THIS LINK

Please provide a cover letter including a summary of your hospitality experience and why you would like to apply for this position. Please also attach your CV.

Since we review applications on a rolling basis and may find a suitable candidate before the deadline we advise you to apply as soon as possible.

Only shortlisted applicants will be contacted.

IT Assistant Manager