Job Expired
Customer Service Manager I
Dashen Bank
Finance
Banking Management
Bale Robe
6 years
1 Position
2022-10-31
to
2022-11-07
Business Administration
Management
Accounting & Finance
Economics
Full Time
Share
Job Description
DB/ Vacancy- 0263/22
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements
Academic & Professional Qualification
Bachelor degree in Accounting, Management, Economics, Business Administration or related fields
Experience
6 years in banking experience
Required Behavioral & Leadership Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquirers and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Language Ability: -
Ability to communicate in local languages is an added advantage.
How to Apply
Apply using THIS LINK
NB. Female Applicants are highly encouraged to Apply
Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
Fields Of Study
Business Administration
Management
Accounting & Finance
Economics
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