Job Description

Boston Partners PLC has partnered with Amadeus IT Group , the leading travel technology company in the world. As the exclusive distributor of Amadeus Ethiopia, our team seeks hire the strongest candidates to represent the brand.

Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes.

Our people are driven by a passion for ‘Where next?’ and our ambition is to improve the travel experience of hundreds of millions daily. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways, and more. We give those companies the tools to better serve travelers and manage their own business more effectively.

Amadeus is at the heart of the global travel industry. Our people, our technology, and our innovation are dedicated to working with our customers and partners to shape the future of travel. 

PURPOSE

The Product & Solutions Specialist ensures the effective functional adoption of Amadeus system, products and solutions at the travel agency customer site. The Products & Solutions Specialist is active for a defined set of Customers, for a specific time-period of the lifetime of the customer, to maximize adoption and loyalty from the travel agents. 

ROLE SUMMARY

• The candidate will be required to manage a portfolio of Amadeus Products & Solutions and will manage the product roll-out and implementation process with appropriate customer training, pilots and requisite functional support for all solutions under the assigned portfolio under the supervision and management of the Solutions Manager.

• He / She will act as the main contact point with the travel agency customer for the delivery & adoption of a range of Amadeus products and solutions, through on-site functional “floor-walking” and training of travel agency consultants.

• In conjunction with the commercial teams, be required to constantly evaluate the solutions pipelines and prepare solution workshops and roadshows for various market segments

• Ensure through regular product training of the commercial and local teams that the right solutions are positioned to the right customers under the solutions portfolio 

• Promote and present Amadeus GDS and its products

• Advice and consult with customers on how to use Amadeus products, provide guidance on product usage and adoption.

• Serve as Amadeus product users’ point of contact and ensure timely resolution of reported functional and technical first level product utilization difficulties.

• Provide support on Amadeus e-Support Centre and guide customers through e-Support in order to increase customer usage and adoption. 

• Monitor and report to the Regional Helpdesk on functional / product related issues. 

• Provide weekly planning and reporting on activities to Regional Sales Manager / Operations Manager using the different Amadeus tools and reporting methods.

Report To: General Manager

The role summary is an outlined Job description and may be subject to change, according to the needs of the business. Any other duties or tasks may be provided by management from time to time

Job Requirements

Competences

• Excellent communication and presentation skills; capable of interfacing with customers at all levels. 

• Ability to build credibility and to keep good relationship with customers while preserving Amadeus’ interests. 

• Ability to conduct customized on-site training to travel agency consultants. 

• Capacity to stay up-to-date with product & solutions evolutions and portfolio expansion. 

• Self-motivated and ability to work independently with minimal supervision

• Able to multi-task, and to work to deadlines, perseverance.

• Organized and methodic approach to the problems

Relevant Knowledge & experience

• University degree or equivalent field experience (preferably in IT, customer support, service delivery). 

• 4-5 years’ experience of working in a Travel Industry IT customer facing environment.

• Knowledge of Amadeus, airline and/or travel agency products and services highly appreciated 

• IT knowledge functional level. Comfortable with IT jargon and on-line world

• PC skills: Microsoft office (word, PPT, excel) 

• Language: Fluency in English and Amharic a must

How to Apply

Qualified applicants can submit their CV/Resume via email: mahlet.tadiwos@kurifturesorts.com or in person to Boston Partners Office, located at Bole, on the 4th floor of Boston Day Spa Building 4th. For more information contact Tel. +251116184360