About Our Organization:

Best Western Plus Pearl Addis is a global brand hotel chain perfectly located with only 2 Kms distance from Bole International Airport and just a short walk distance from Bole Medhanialem Cathedral

Job Summery

front office managers are responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently. Responsibilities of the front office manager include training the receptionists, preparing work schedules, and compiling feedback reports

Front office Manager Main Duties and Responsibilities

• Defining and implementing front desk objectives and procedures.

• Hiring and training staff and managing the shift schedules.

• Tending to guests' complaints and questions and providing exceptional customer service.

• Ensuring that the front desk and reception area is kept clean and organized.

• Maintaining front desk office supplies and equipment.

• Managing budgets, records, and contracts.

• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

• Conducting performance reviews with the front desk staff.

• Generating reports and feedback for presentation to the general manager.

• Performing administrative duties such as filing and updating records, among others, as needed.

Job Requirements

• Bachelor's degree in hospitality or similar.

• A minimum of 3 years of experience as a front desk manager or similar.

• Knowledge of Opera / Fidelio / Other World class property management  is required.

• Good understanding of procedures and practices in the hospitality industry.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills.

• The ability to provide exceptional customer service.

• Good leadership and training abilities.

How to Apply

Interested candidates who meet the required qualifications and experience are invited to submit an updated CV and cover letter on hr@bwppearladdis.com, on THISLINK or in person. 2 Kms distance from Bole International Airport and just a short walk distance from Bole Medhanialem Cathedral

Only shortlisted candidates will be contacted. 

For further information please call on +251116890005