Job Description

Junior ICT Officer (Maternity Cover)

Country Office: Ethiopia

Work Base: Addis Ababa

Availability: As Soon As Possible

Salary Scale: EMS04

Female candidates are highly encouraged to apply for this position.

About Action Against Hunger

Action Against Hunger-USA is a global humanitarian organization that takes decisive action against the causes and effects of hunger. We save the lives of malnourished children and we enable entire communities to be free from hunger. With more than 8,000 staff in over 50 countries, our programs reached 17 million people in 2019.

About the Country Program in Ethiopia

Action Against Hunger has been operational in Ethiopia since 1984 responding to both chronic and acute needs through a multi-sectoral strategy where nutrition, Food Security and Livelihoods, WASH, and Mental Health and Psychosocial Support activities are integrated to have a meaningful impact on people’s resilience.

Action Against Hunger currently operates in 5 different regions (Oromia, Somali, Amhara, Benishangul Gumuz, and Gambella) with a portfolio of 20m USD/year of emergency, resilience building, research, and innovation programs. We have a country team of around 600 staff in 17 regional and satellite offices. Our main donors in Ethiopia in 2020/2021 are BHA, ECHO, Europaid, UNHCR, UNICEF, GFFO, BPRM, SIDA, EHF, WFP, CIAA, and others.

Summary of position

The ICT officer is responsible for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, Promoting user awareness and training users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.

Purpose:

The Junior ICT officer will assist in ensuring the most effective use of IT and telecommunication resources at the base while respecting Action Against Hunger standards, procedures, and security rules:  

Engagement:

Collaborate with ICT manager and team to improve the efficiency of ICT resources use. Engage with ethio telecom and other service providers to solve ICT-related problems.

Delivery:

The junior ICT officer has the responsibility of assisting users in using ICT resources on a daily basis. The expected deliverables are the monthly ICT report and site visit report.

Essential Duties

System Administration and Infrastructure management

• Supporting the deployment of in-house and commercial IS platforms.

• Working with the key actors of data collection and food distribution systems (Logistics, Program….)

• Maintenance of wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.

• Synchronizing mobile data to permanent data repositories and cloud servers.

• Maintaining local networks on the bases according to standards.

• Troubleshooting and escalating network connectivity difficulties.

• Setting up conference room AV equipment for organization meetings.

ICT standards adherence and user training

• Installing, repairing, and maintaining  workstations, Tablets/smartphones, standalone and network printers, and related equipment including peripheral devices and cabling according to Action Against Hunger ICT standard

• Providing and assisting users with training relative to basic workstation operation, and minor troubleshooting;

• Ensuring workstations adhere to IT standards.

• Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.

• Working with coordination ICT team to train users on the correct use of IT resources and respecting IT security rules;

• Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed.

• Ensuring ICT Induction is given to newly recruited staff.

Helpdesk management and technical support to users

• First Line Desktop Support.

• Manage the IT support queue and assign tickets appropriately

• Setup and provide remote desktop support for users throughout TeamViewer or Any Desk

• Diagnosing and solving hardware/software problems

• Providing advice and superior IT service to end users.

• Tracking and routing end-user problems and requests

• Assist the ICT Manager and ICT Officer with daily activities and related tasks as required (i.e. part of the team, hands-on involvement, and technical guidance).

• Resolving everyday user problems;

• Providing users with software support for sharing files, emails, etc.;

• Reporting problems encountered and solutions implemented;

Telecommunication resources and IT environment

• Working with the coordination ICT team on ensuring all means of communication (Broadband internet, VHF/HF Radio communication, and satellite communication) are operating correctly.

• Monitoring communications costs by putting a log sheet in place.

Equipment management

• Record and update the mission equipment list and inventory

• Working with coordination ICT team on reconciliation of base equipment list and master equipment list.

• Ensuring equipment is properly tagged according to Action Against Hunger standards.

• Conducting regular physical inventory.

• Ensure equipment allocation forms are signed for all ICT equipment allocated to users.

Reporting and Documentation

• Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.

• Providing Monthly reports and site visit reports.

Supervisory Responsibilities

• N/A 

Gender Equality Commitments

• Foster an environment that supports the values of women and men, and equal access to information.

• Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.

• Respect beneficiaries’ women, men, and children (boys and girls) regardless of gender, sexual orientation, disability, religion, race, color, ancestry, national origin, age, or marital status.

• Value and respect all cultures. 

Fiscal Responsibility

• N/A

Physical Demands

• While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions, Travel, and Environment

• The duties of the job require regular job attendance at least five days per week in areas of intervention. Must be available to work outside normal office hours or on the weekends as required.

• Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high-security risks and/or very basic living conditions and outside weather conditions, as well as infectious diseases.

Job Requirements

Required Qualifications and Professional Experience

• BSC Degree in Information technology, Computer science, Information Systems,s or another relevant degree from a recognized institution

• At least 3 years of experience in a Humanitarian context.

Required Skills & Competencies

• Experience in providing technical assistance across a variety of departments

• Excellent spoken and technical writing ability in English, including report writing

• Good communication skills - Organizational skills - Adaptability - Pedagogical approach – Rigour, Flexibility, and patience.

• Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365,

• Good knowledge of IT troubleshooting and maintenance.

• Good Knowledge of networks and wireless technologies. 

How to Apply

APPLICATION PROCEDURE

If you are interested, please send your application composed of none returnable CV, a Covering Letter with “ Junior ICT Officer (Maternity Cover)” written in the subject line, and three references, applicants to the following address through CLICK HERE

NB: Only shortlisted applicants will be communicated and the selection process includes a technical test and an interview. 

Action Against Hunger-USA provides all staff with an attractive salary & benefits package. We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Action Against Hunger-USA complies with all applicable laws governing non-discrimination in employment.