Job Description

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

Reporting to the E-KYC Manager, the EKYC (Customer acquisition Platform) Champion role will be responsible for providing technical, day today support on customer acquisition platform to the regional sales teams

ROLE RESPONSIBILITIES

• Provide first line technical support on customer acquisition platform to the to the field teams

• Coach & train the field teams on operational processes/ functionalities supported by the customer acquisition platform

• Liaise with back-office IT support team and other relevant state holders to resolve any platform challenges faced by our field teams

• Log all platform issues in the appropriate systems and engagement with system Engineers to ensure all issues logged are closed and communicated to the team

• Daily reporting on assigned KPIs including platform productivity.

• Ensure communication of new system Updates to the team.

• Coordinate feedback from all platform users for internal use. 

Job Requirements

• Degree in IT or business-related discipline.

• Excellent knowledge of basic IT Systems; must have at least 2 years’ experience in IT systems environment.

• Good analytical Skills (statistics)

• Proactive, confident, energetic and able to work under pressure with a positive attitude.

• Experience in Customer Service/Retail Sales will be an added advantage

• Excellent Planning and organizing skills

• Excellent communication and interpersonal skills.

• Good report writing skills.

How to Apply

Interested applicants can apply using THIS LINK