Job Expired

company-logo

Territory/Corporate Account Manager

Safaricom Telecommunications Ethiopia PLC

job-description-icon

Business

Business Administration

Gondar

3 years

1 Position

2022-07-14

to

2022-07-23

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business

Full Time

Share

Job Description

Job Description

About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for Account Manager within the Enterprise Business Unit Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Sector Manager - Large Enterprise & Public Sector, the role holder will manage an assigned list of Accounts (TML-Target Market List) either based on geography or vertical industries. The key objective is to drive driving segment propositions and business revenues to exceed targets. This will be through acquisition, retention, and growth of baseline customers under their management.

Job Responsibilities

Customer Acquisition and Revenue Growth

  • Identify growth prospects (New/Up-sell/Cross-Sell) within the TML

  • Drive identification and adoption of relevant segment propositions

  • Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.

  • Proactive Relationship performance management and tracking

  • Grow Solution Sales within assigned TML; through acquisition and penetration.

  • Provide thought leadership and Insights from customers engagement

Relationship & Baseline Retention

  • Develop and execute customer ring fencing strategies

  • Stimulate existing prepositions within assigned TML

  • Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.

  • Churn Management

  • Contract Management: Follow up on all existing contracts & renewal.

  • Provide insight into the refinement of customer journey processes

  • Timely response to customer correspondence (not later than 24 Hrs.)

  • Flag potential escalations timeously.

Relationship Account Development Planning

  • Formulate and manage customer relationship through up-to-date Account Development Plans.

  • Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

Reporting

  • Manage reporting cycles (daily, weekly, and monthly).

  • Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.

  • Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS

Drive Net Promoter Score by:

  • Maintaining strong and deep relationships with accounts under direct management

  • Follow through on all customer issues until closure.

  • Maintaining communication with the customer throughout the entire customer journey.

Job Requirements

QUALIFICATIONS

  • A Bachelor’s  degree

  • At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise

  • Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)

How to Apply

Interested applicants can apply using THIS LINK

Fields Of Study

Business

Related Jobs

21 days left

Ahununu Trading PLC

Evening Dispatch Officer

Dispatcher

time-icon

Full Time

1 - 2 yrs

2 Positions


Bachelor's Degree or Diploma in Business Administration or in a related field of study with relevant work experience in logistics, transportation, or dispatch operations Working Hours: The working schedule for this role is from 7:30 PM to 3:30 AM. Salary: Attractive Duties & Responsibilites: - Strategically manage the evening dispatch schedule to optimize efficiency and ensure timely delivery of goods. - Act as the primary liaison for drivers, operational staff, and stakeholders during the evening shift, addressing queries and providing support. - Ensure dispatch-related documentation, including delivery notes, shipping manifests, and compliance logs, is completed with accuracy and efficiency. - Guarantee that all dispatch activities align with company policies, industry standards, and legal requirements. - Provide support, guidance, and leadership to evening shift team members, ensuring alignment with company values and operational objectives.

Addis Ababa

26 days left

Yimaru Academy

General Manager

General Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Education Management, Project Management, or in a related field of study with relevant work expereince in a managerial or project management role, preferably in education, training, or e-learning. Duties & Responsibilites: - Develop and execute Yimaru Academy’s strategic vision, ensuring alignment with short-term and long-term goals. - Oversee and coordinate all major departments, ensuring smooth collaboration and efficiency - Supervise and optimize the academy’s day-to-day operations to ensure efficiency and productivity. - Work closely with the Marketing Manager to develop and execute promotional strategies. - Recruit, train, and mentor staff to build a high-performing team. - Maintain high standards for student experience and learning outcomes.

Addis Ababa

26 days left

Yimaru Academy

Admin/ Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree or Diploma in Business Administration, Management or in a related field of study with relevant work experience in administration, reception, or customer service roles. Duties & Responsibilities: - Front Desk & Customer Service - Student & Client Management - Office Administration & Operations - Financial & Payment Processing Support - Event & Meeting Coordination - Communication & Reporting Required Skills: - Excellent communication and interpersonal skills. - Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools, Google apps. - Strong organizational skills with the ability to multitask and prioritize. - Friendly, professional, and detail-oriented personality.

Addis Ababa

about 5 hours left

New Flower General Trading

Operations Manager – Import & Export

Operation Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Logistics & Supply Chain Management, International Trade, Business Administration or in a related field of study with relevant work experience, out of which 2 years in a managerial or supervisory role. Duties and Responsibilities: - Oversee end-to-end import and export operations including shipment planning, documentation, customs clearance, and delivery. - Ensure full compliance with Ethiopian Customs Commission (ECC) procedures, National Bank of Ethiopia (NBE) directives, and Ministry of Trade and Regional Integration (MoTRI) regulations. - Manage and coordinate import permits, letters of credit (L/C), export permits, and other relevant trade documents.

Addis Ababa

about 5 hours left

Dire Steel Plc

Executive Manager's Assistant

Assistant

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Provide administrative and operational support to the Executive Manager. - Coordinate meetings, communications, and reports. - Assist in planning and project follow-ups.

Addis Ababa

about 5 hours left

Kagool

SAP MM Consultant

Consultant

time-icon

Full Time

3 yrs

2 Positions


Experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments.  Required Skills: - Thorough understanding of MM Organisation structure and MM Organizational elements like Plant, Storage location, Purchasing Organization etc.  - Proficiency in MM related master data viz. Material Master, Vendor Master, Source lists, Info records and Quota Arrangements.  - Detailed Understanding of Purchase Requisition, Suppliers and Materials, Source Lists, Purchase Orders and Approvals, Pricing, Account determination, Batch Management, External Service Management, Subcontracting, Inventory Management, Vendor Invoicing & Verification, Physical Inventory, Consumption-Based Planning, Integration with P2P/Sourcing Systems.  - Experience with SAP Activate Methodology. 

Addis Ababa