Job Expired
Enterprise Sales Executive
Safaricom Telecommunications Ethiopia PLC
Business
Marketing Management
Addis Ababa
2 years
1 Position
2022-07-01
to
2022-07-10
Marketing Management
Full Time
Share
Job Description
Purpose:
Overall Responsibility for Care of all EBU customers visiting Retail Shops, which includes selling and upselling of EBU Products and Services, training & providing end to end support with particular focus on SMEs and Soho customers.
Key Responsibilities:
Offer exceptional front-line support to Business customers visiting Retail shops and ensure that customers are satisfied with products, services, and features.
Acquisition of customers on Safaricom Enterprise products and services
Training of customers on Enterprise Products and services
Achievement of Revenue and customer acquisition targets
Provision of superior service to customers and proactive handling of customer issues to achieve the set NPS targets.
Develop strong relationships with customers to grow revenue and reduce churn
Liaise with other EBU internal resources to support customers within the shop and surrounding areas
Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
Adherence to documented operational processes, procedures, and standards
Identify opportunities to win more on sales by up-selling and cross-selling and ensure achievement of daily, weekly, monthly, quarterly sales targets
Key performance indicators
Key KPIS:
Revenue Achievement
Customer Acquisition – Mobile Voice & Data Connections, Fixed Broadband Connections, MPESA merchants
Enterprise Net Promoter Score
Product Penetration
Job Requirements
Education & Experience:
Business related degree from a recognized university.
Minimum 2-year B2B sales experience
Minimum 2 years’ experience in frontline customer facing service environment.
Understanding of English and local language both written and spoken.
Literacy in basic computer applications such as MS word, excel, outlook etc.
Ability to cope with pressure from customers while delivering quality service.
Ability to accurately perform cash transactions.
Knowledge of Telecommunication products and services.
Good listening and critical problem-solving skills.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, proceed to update your candidate profile on CLICK HERE, then click on the apply button
Remember to attach your resume !
Female candidates are encouraged to apply.
Fields Of Study
Marketing Management
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