About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia's most vulnerable communities. Moving beyond emergency response, CRS' disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS's humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes equality and inclusion, and mitigates the impact of COVID-19.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.

Job Title:             Program Manager I - Quality Improvement and Accountability

Band:                IX

Required number:      One

Employment Term:     Definite Term (i.e, up to September 7, 2026) 

Reports To:            Deputy Chief of Party - MEAL

Department:           Country Program

Country/Location:       CRS Ethiopia/Addis Ababa

Job Summary:

You will manage programming in the Country Program (CP) for RFSA, designing and implementing projects advancing Catholic Relief Services’ (CRS) work in serving the poor and vulnerable. Your management skills and knowledge will ensure that the CP delivers high-quality programming and continuously works towards improving the impact of its programming. You will lead the design and implementation of RFSA’s quality verification and improvement strategy that aims to ensure consistent quality of implementation across all key interventions. You will also lead the team in setting up and implementing feedback and response mechanisms that are accessible to all target clients equitably. You will work with the rest of RFSA team to ensure results from QI efforts and accountability efforts are used for program improvement. 

Job Responsibilities:

• Manage and implement quality improvement and accountability initiatives within RFSA throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, USAID-BHA requirements, and good practices. Ensure project team and partner staff use the appropriate systems and tools.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.
• Champion learning with project staff and partner teams. Analyze and evaluate quality improvement and accountability performance data following MEAL policy. Proactively identify issues and concerns and use participatory processes to overcome implementation obstacles.
• Act as a key resource person in project design and proposal development in quality improvement and accountability, gap-filling and taking on growth responsibilities, as needed.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports.
• Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support quality project implementation.
• Help identify, assess, and strengthen partnerships relevant to RFSA, applying appropriate application of partnership concepts, tools and approaches.
• Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight ensure efficient use of project resources

 Scope: Supervisees the quality improvement officer and accountability officer.

Job Requirements

Typical Background, Experience & Requirements:

Education and Experience

• Master's Degree in International Development, International Relations or in the field of results-based management. Professional training on accountability and protection principles is an added advantage.
• Minimum of 2-3 years of work experience in a project management position with an international NGO.
• Progressive experience in a field related to quality improvement and accountability.
• Experience in participatory action planning and community engagement.
• Project management experience in quality improvement and accountability is highly desirable.
• Experience engaging with partner organizations
• Experience contributing to the development of technical proposals.
• MEAL skills and experience
• Proficient in using statistical analysis software such as R Studio, SPSS, or STATA.
• Proficient in using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

 Personal Skills

• Strong critical thinking and creative problem-solving skills with ability to make sound judgment.
• Strong relationship management skills and the ability to work effectively with culturally diverse groups.
• Strong written and verbal communication skills with ability to write reports
• Proactive, results-oriented, and service-oriented

 Required/Desired Foreign Language

 Travel Required (50% travel to implementation areas)

 Key Working Relationships:

Supervisory: Supervises One Accountability Senior Officer and One Quality Improvement Senior Officer.

Internal: CoP, DCoP Programming and Youth/Gender, DCoP MEAL, RFSA MEAL Managers, MEAL Officer, Accountability Officer; CRS Ethiopia MEAL Manager and ICT4D unit

External: Implementing partner organizations, Government staff managing respective MIS, other organizations working in ICT4D

Agency-wide Competencies (for all CRS Staff):  

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.  

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

How to Apply

You should fill the application form through this link:https://form.jotform.com/221673267686568 and attach your up-to-date CV on / before the application deadline June 27, 2022. You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

 ** Qualified women are highly encouraged to apply**

CRS is an Equal Opportunity Employer