Job Description

Customer Service Manager I -For Branches Under Adama District Office

DB/ Vacancy- 0085/22

Job Summary

·        The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

·        Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

·        Minimum of Six (6) years banking experience

Required Behavioral & Leadership Competency

·     Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

·     Creativity and innovation skill

·      Action oriented

·     Quality focus and attention to detail

·     Professionalism and integrity in line with Dashen Bank Values

·     Good oral and written communication skills

·     Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·     Good customer relationship management skill (internal & external)

·     Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
•  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
•  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
•  Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
•  Project management skills

Language Ability: -

·        Ability to communicate in local languages is an added advantage.

How to Apply

Interested applicants can apply using THIS LINK

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.