About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

Brief Description

We are pleased to announce the following vacancy for a Regional HR Operations Lead within the Resources Function in Ethiopia. This role will be based in Adama. In keeping with our current business needs, we are looking for a person who resides in any of these regions and who meets the criteria indicated below. 

Detailed Description

Reporting to the EHOD – Shared Services, the role holder will work collaboratively with the HR Colleagues in the Corporate HQ office on all process, documentation and data related activities. The role will help ensure we have seamless standardized, fit for purpose processes, policies and documentation, that is supported by our HR data.

The role will be responsible for providing employee services administrative support in areas relating to employee recruitment, onboarding, contracting, Information management, HR service desk, system uploads, staff offboarding and filing in a highly data sensitive environment.

Responsible for protecting data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies.

Responsibilities

• Always protect data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Acting as the HR Service Center single point of contact for business and triaging to HR Centers of Excellence, 3rd party HR Service Providers to ensure timely resolution to meet agreed service level agreements and high-quality customer service delivery.
• Resolve and prioritize complex or sensitive user issues through consultation with partner support and vendors
• Meet SLA measures viz a vis turn-around time by providing high quality and timely resolution to employees and managers inquiries
• Partner with HR Centers of Excellence to resolve people issues raised to HR Service center and seek process improvements
• Continuously strive to gain customer satisfaction and minimize complaints about the delivery of HR operations services
• Ensure data quality and integrity is maintained for enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization
• Manage HR audit requirements
• Support on continuous improvement activities or any other duties as required.

Job Requirements

QUALIFICATIONS

• Bachelor’s Degree and Higher National Diploma in HRM
• A minimum of 5 years’ experience in HR People Operations or HR generalist roles
• Strong administrative skills with a flair for technological enhancements and attention to detail
• Possesses initiative & drive; with strong desire to continuously improve processes and deliver against agreed objectives/service levels
• Strong analytical, problem solving and trouble shooting skills as well as a desire and attitude to go above and beyond in resolving issues.
• High multi-tasking, organizational, communication, and writing skills
• Ability to maintain highly confidential and sensitive information
• Ability to prioritize multiple demands, exercise tact and discretion and meet deadlines
• Ability to sit for long periods at a desk utilizing a PC
• Ability to apply judgement to address customer root needs; includes asking targeted questions
• Ability to work effectively in a team, prioritize multiple demands, exercise tact, discretion and meet deadlines 

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on CLICK HERE

and

then Click on the apply button.

Remember to attach your resume.